Black screen after joining friends game
Hi Support,
My 2 friends and I have been playing a scenario for a few months without issue.
I run the game and the 2 friends join my game. Since the new update when one of the friends joins my game he gets in but everything is black. He can see all HUD and HUD markers, he can walk around but all is black.
We got him to create a new scenario and we joined his game. He could see but when I joined him, I had the same issue that he had.
Then the 2nd friend created a new scenario, we both joined his game and neither of us could see.
The 2nd friend doesn't get the black screen at all.
We have tried deleting shader cache files on all machines, restarted steam and updated to the latest GFX drivers and nothing has helped.
Please can you let me know if there is anything else we can try or is this a bug that you need to fix.
Kind regards
Andrew
I have the same bug
i did the same with the deletion of shaders and the config. it worked the first time but now its not working
i did the same with the deletion of shaders and the config. it worked the first time but now its not working
Hello, Andrew!
Thank you for writing to us, and we sincerely apologize for the issue you have been experiencing.
The lobby you've joined is modded (has active MODs/Scripts), or is it vanilla (has no active MODs/Scripts). If it's modded, please try disabling all MODs on this lobby, or create a vanilla lobby, or join Keen's Official Servers to check if the issue is related to the MODs active on your friend's lobby, or if it is general for other worlds/servers as well.
Also, does the same issue occur when you play in single-player mode as well?
To resolve this issue, did you (or your friends) also try verifying the game files on Steam? If not, verify the game files by following the below steps;
Once done, try again deleting the cfg file and ShaderCache folder by following the below steps ;
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
Once you have completed these steps, please launch the game and join a vanilla lobby with your friends. If the issue persists, kindly share the log files from the time the issue occurred and a screenshot of the screen.
Kind Regards,
Keen Software House: QA Department
Hello, Andrew!
Thank you for writing to us, and we sincerely apologize for the issue you have been experiencing.
The lobby you've joined is modded (has active MODs/Scripts), or is it vanilla (has no active MODs/Scripts). If it's modded, please try disabling all MODs on this lobby, or create a vanilla lobby, or join Keen's Official Servers to check if the issue is related to the MODs active on your friend's lobby, or if it is general for other worlds/servers as well.
Also, does the same issue occur when you play in single-player mode as well?
To resolve this issue, did you (or your friends) also try verifying the game files on Steam? If not, verify the game files by following the below steps;
Once done, try again deleting the cfg file and ShaderCache folder by following the below steps ;
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
Once you have completed these steps, please launch the game and join a vanilla lobby with your friends. If the issue persists, kindly share the log files from the time the issue occurred and a screenshot of the screen.
Kind Regards,
Keen Software House: QA Department
Hi Keen,
Thanks for your reply.
Before I ran through any steps I connected to my friends vanilla lobby - no mods on but experimental mode on - Still black.
Then I connected to my friends vanilla lobby - no mods - experimental mode off - Still black.
I also noticed there wasn't any sound either.
I have ran through all your recommended tests etc in the following order.
I'll be testing again tomorrow with my other that also had the issue and trying F5 again and see what happens.
I have added a screenshot and log files etc.
You can see in the screenshot if I hurt myself you get the red overlay to show you are hurt.
When you go to weld or grid a block you get the block overlay too.
Anyway, I hope this helps you resolve the issue and create a patch.
Kind regards
Andrew
Hi Keen,
Thanks for your reply.
Before I ran through any steps I connected to my friends vanilla lobby - no mods on but experimental mode on - Still black.
Then I connected to my friends vanilla lobby - no mods - experimental mode off - Still black.
I also noticed there wasn't any sound either.
I have ran through all your recommended tests etc in the following order.
I'll be testing again tomorrow with my other that also had the issue and trying F5 again and see what happens.
I have added a screenshot and log files etc.
You can see in the screenshot if I hurt myself you get the red overlay to show you are hurt.
When you go to weld or grid a block you get the block overlay too.
Anyway, I hope this helps you resolve the issue and create a patch.
Kind regards
Andrew
Hello, Andrew!
Thank you sharing further information.
We have successfully reproduced this issue on our side and put into our internal system.
Kind Regards,
Keen Software House: QA Department
Hello, Andrew!
Thank you sharing further information.
We have successfully reproduced this issue on our side and put into our internal system.
Kind Regards,
Keen Software House: QA Department
Just want to leave a comment. I reported the same bug, but since there already existed a report for the same bug, my bug report was closed as a duplicate, which is totally understandable.
I'm glad I read your workaround - pressing F5. It worked for me, too.
Just want to leave a comment. I reported the same bug, but since there already existed a report for the same bug, my bug report was closed as a duplicate, which is totally understandable.
I'm glad I read your workaround - pressing F5. It worked for me, too.
What I've found is that the main menu videos missing causes this issue (black screen in 3D world and no sound either).
I can't say I understand why, especially as the main menu works fine.
I've tested a few times, even with empty Videos folder and all of them cause the black screen. As soon as I restore them in their full the worlds work fine with graphics and sound.
What I've found is that the main menu videos missing causes this issue (black screen in 3D world and no sound either).
I can't say I understand why, especially as the main menu works fine.
I've tested a few times, even with empty Videos folder and all of them cause the black screen. As soon as I restore them in their full the worlds work fine with graphics and sound.
Replies have been locked on this page!