Black screen when starting game
Won't Fix
Hi,
whenever I'm starting my game, I only get a black screen with the blue arrow.
I tried the obvious: adding "-skipintro", deleting video's from videos folder, updating all drivers, unsubscribing to mods
Playing on Lenovo laptop; i7-9750H @2.655 Ghs, 32GB RAM DDR4 2667 Mhz, Windows 11
Can you please support me with this issue?
Files:
SpaceEngineers_...
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Pieter!
Thank you for writing to us, and we sincerely apologize for the issue you have been experiencing.
In the shared log file, we noticed that you have a multi-monitor setup. So could you first check if you remove the other displays/monitors and play the game on the one main screen/monitor only, does the issue persist or does it get resolved?
If the issue persists, the issue might have occurred because of the other error we found in the log file that the game couldn't find the game's config (.cfg) file. To resolve this, you could either get the config (.cfg) file from a friend who also plays Space Engineers (SE) and paste it into the \AppData\Roaming\SpaceEngineers folder. Or, you can also try SE's new/fresh installation.
To do so, first, go to \AppData\Roaming\SpaceEngineers and copy/paste the Saves and Blueprints folders to a different drive or folder.
Then uninstall the game and remove any remaining files from both;
After completing the steps above, please reinstall the game through Steam, and check if the issue persists. If the issue no longer occurs, you can move your Saves and Blueprint folders back to \AppData\Roaming\SpaceEngineers.
If the issue persists, please send us the new log file, and a screen recording/video showing the issue.
Kind Regards,
Keen Software House: QA Department
Hello, Pieter!
Thank you for writing to us, and we sincerely apologize for the issue you have been experiencing.
In the shared log file, we noticed that you have a multi-monitor setup. So could you first check if you remove the other displays/monitors and play the game on the one main screen/monitor only, does the issue persist or does it get resolved?
If the issue persists, the issue might have occurred because of the other error we found in the log file that the game couldn't find the game's config (.cfg) file. To resolve this, you could either get the config (.cfg) file from a friend who also plays Space Engineers (SE) and paste it into the \AppData\Roaming\SpaceEngineers folder. Or, you can also try SE's new/fresh installation.
To do so, first, go to \AppData\Roaming\SpaceEngineers and copy/paste the Saves and Blueprints folders to a different drive or folder.
Then uninstall the game and remove any remaining files from both;
After completing the steps above, please reinstall the game through Steam, and check if the issue persists. If the issue no longer occurs, you can move your Saves and Blueprint folders back to \AppData\Roaming\SpaceEngineers.
If the issue persists, please send us the new log file, and a screen recording/video showing the issue.
Kind Regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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