Game freezes after a few seconds in main menu
Need More Information
I am a brand new player running the game today for the first time. The game freezes after a few seconds at the main menu screen. The freeze coincides with the nvidia in game overlay animation starting to appear. However, the freeze happens even when nvidia in game overlay is disabled and still happens at around the same time.
I have tried all of the following but the situation has not improved
* Adding -skipintro launch argument in stream
* Deleting SpaceEngineers.cfg
* Renaming SpaceEngineers folder
* Disable discord overlay and exit discord
* Disable steam overlay
* Disable nvidia in-game overlay
* Edit SpaceEngineers.cfg to switch to windowed mode and lower the resolution
* Clean reinstall of nvidia drivers
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Robin,
thank you for reaching our forum with this problem that you are experiencing.
Can you please provide me more information?
What happen when the game freeze? Is it just frozen and you have to force close it? Or does it crash? Or does it get "unstuck" after some time?
Is the issue reoccurring to you? Is it every time you run the game, some times you run it, once... ?
Are you able to get to the game at all (start some single player world, join multiplayer server...)?
I can see that you did try some workarounds yourself. Can you please make sure you try all of our general workarounds?
These are:
Let me know once you do all of these steps and still be experiencing same problem.
However, as the game log doesn't contain any reasonable error, can you please also send me a log from Windows Event Viewer?
You can find "how to" here:
https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/
Look for "Problem: When the game does not start and does not produce any log file." category.
Please send me both logs if the problem persists.
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello, Robin,
thank you for reaching our forum with this problem that you are experiencing.
Can you please provide me more information?
What happen when the game freeze? Is it just frozen and you have to force close it? Or does it crash? Or does it get "unstuck" after some time?
Is the issue reoccurring to you? Is it every time you run the game, some times you run it, once... ?
Are you able to get to the game at all (start some single player world, join multiplayer server...)?
I can see that you did try some workarounds yourself. Can you please make sure you try all of our general workarounds?
These are:
Let me know once you do all of these steps and still be experiencing same problem.
However, as the game log doesn't contain any reasonable error, can you please also send me a log from Windows Event Viewer?
You can find "how to" here:
https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/
Look for "Problem: When the game does not start and does not produce any log file." category.
Please send me both logs if the problem persists.
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Please see this recording of how the game behaves. This happens every time I launch it. As you can see, there is a brief period of time where I can interact with the game. If I attempt to launch into the quick start session during this time, it will freeze right then. Otherwise, if I wait, it will eventually freeze after a short period of time, every time. It never unfreezes afterwards.
https://www.dropbox.com/scl/fi/62tntkl472a703c0bqj0f/Space-Engineers-Main-Menu-Freeze.mp4?rlkey=bx276zxm00cke1xofp1zwexvj&dl=0
I have tried:
There are no event viewer logs from .NET Runtime for SpaceEngineers.exe, so there is nothing to send there. I included the latest space engineers log files, even though there is nothing interesting in there, same as last time.
I used WinDbg to attach to the process while it was hung and gathered stack traces from all the threads for you, please see stacks.txt.
Please see this recording of how the game behaves. This happens every time I launch it. As you can see, there is a brief period of time where I can interact with the game. If I attempt to launch into the quick start session during this time, it will freeze right then. Otherwise, if I wait, it will eventually freeze after a short period of time, every time. It never unfreezes afterwards.
https://www.dropbox.com/scl/fi/62tntkl472a703c0bqj0f/Space-Engineers-Main-Menu-Freeze.mp4?rlkey=bx276zxm00cke1xofp1zwexvj&dl=0
I have tried:
There are no event viewer logs from .NET Runtime for SpaceEngineers.exe, so there is nothing to send there. I included the latest space engineers log files, even though there is nothing interesting in there, same as last time.
I used WinDbg to attach to the process while it was hung and gathered stack traces from all the threads for you, please see stacks.txt.
Replies have been locked on this page!