Game Crashes while setting up game

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello, Chris,

thank you for reaching our forum with this problem that you are experiencing.

Can you please share me more information?

Did the game worked fine for you in the past?

When exactly do the game crash? Is it when you are still in Main menu and playing around with the world settings or so? Or when it is actually beginning to load (after you press "Start" button)?

The crash is present every time you try to load any game; start a new one, load some saved in the past, when joining servers?

Can you please try our general workaround first? These are:

• Verify your game files in Steam – right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files. I know you said you did that, but there is no harm to do it again.
• Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
• Delete ShaderCache folder – same access as above
• Back up your whole Space Engineers Roaming folder and delete it
• Restart Steam
• Reinstall VC Redist 2017
• Update graphic drivers
• Reinstall the game
• Make sure your operating system is fully updated

If nothing from this list would solve the problem on your side, can you please share me new set of logs after performing these steps?

As there is sadly nothing in the SpaceEngineers log (but please do send it) that would point me towards something definite, can you also please provide me a log from Windows Event Viewer?

You can find full "how to" here:

https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/

Search for section: "Problem: When the game does not start and does not produce any log file."

Thank you in advance.

Kind Regards

Keen Software House: QA Department

Hello Engineer,

as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.

Kind regards,

Keen Software House: QA Department