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Unable to create custom game or senerio game

martin shared this bug 8 months ago
Solved

Hi Support ,

just trying to create a game in custom games and going through the process it crashes 5 seconds into loading, with a notice of "unloading world check logs"

i have repeated this several times with mods and without and just original settings.

i have had world in the past just for testing and build ships and i can't even load them.

i am able to load into my friends server online . it's just a custom game and loading game issue.

please help . lol

much appeciated.

marty

Files: 2024-04-19-19-5... see log.txt
1 I have the same bug

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Space Engineers Support ● 8 months ago

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards,

Keen Software House

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Keen SWH QA Agent 2 ● 8 months ago

Hello, Martin!

Thank you for writing to us, and we sincerely apologize for the issue you have been experiencing.

However, we noticed that the log you shared is blank, so we can't be certain without having the complete log file what could be the reason that is causing this issue. Before providing us with a new log file, we request you to kindly try the following workarounds that could resolve this issue for you;

Verify your game files on Steam

  • Right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files (wait until all the files get verified completely)

Delete SpaceEngineers.cfg file

  • It means your game configuration will be deleted
  • You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

  • Same access as SpaceEngineers.cfg

Once done, launch the game via Steam and create a new custom world (without any MODs). If the issue persists when loading the new custom world, kindly send us the complete log file from the time the issue occurred.

  • You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Kind regards,

Keen Software House: QA Department

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martin ● 8 months ago

Thankyou for your help all sorted out now

cheers

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Keen SWH QA Agent 2 ● 8 months ago

Hello, Martin!

Thanks for the update.

We are pleased to hear that the issue has been resolved for you.

As there is no further assistance needed from our side, we are closing this thread.

Please do not hesitate to contact us again if you happen to experience or observe any other issues.

Happy Engineering!

Kind Regards,

Keen Software House: QA Department

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