Thank you for writing to us and we sincerely apologize for the issue you have been experiencing.
Could you please let us know if you are experiencing issues connecting to only the modded server (which has active MODs) or if the issue persists while connecting to the Keens Official Servers as well? In case the issue persists while connecting to the Keen servers, please check if you have a stable internet connection. If you are using a VPN, kindly disable it and try connecting to the keen servers again. If you still experience the issue, please send us the log file from the time this issue occurred
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Kind regards,
Keen Software House: QA Department
Hello, Stef!
Thank you for writing to us and we sincerely apologize for the issue you have been experiencing.
Could you please let us know if you are experiencing issues connecting to only the modded server (which has active MODs) or if the issue persists while connecting to the Keens Official Servers as well? In case the issue persists while connecting to the Keen servers, please check if you have a stable internet connection. If you are using a VPN, kindly disable it and try connecting to the keen servers again. If you still experience the issue, please send us the log file from the time this issue occurred
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
I have the same bug
Hello, Stef!
Thank you for writing to us and we sincerely apologize for the issue you have been experiencing.
Could you please let us know if you are experiencing issues connecting to only the modded server (which has active MODs) or if the issue persists while connecting to the Keens Official Servers as well? In case the issue persists while connecting to the Keen servers, please check if you have a stable internet connection. If you are using a VPN, kindly disable it and try connecting to the keen servers again. If you still experience the issue, please send us the log file from the time this issue occurred
Kind regards,
Keen Software House: QA Department
Hello, Stef!
Thank you for writing to us and we sincerely apologize for the issue you have been experiencing.
Could you please let us know if you are experiencing issues connecting to only the modded server (which has active MODs) or if the issue persists while connecting to the Keens Official Servers as well? In case the issue persists while connecting to the Keen servers, please check if you have a stable internet connection. If you are using a VPN, kindly disable it and try connecting to the keen servers again. If you still experience the issue, please send us the log file from the time this issue occurred
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
why dont you just fix your game? no everyone is tech savvy
why dont you just fix your game? no everyone is tech savvy
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