mouse pointer missing
Solved
Hello my mouse pointer is missing in game when i start the game and even when i play i have done everything even reinstalled the game and mouse drivers. it works in other games but not with space engineers
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards,
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards,
Keen Software House
Hello, Bruce!
Thank you for writing to us, and we sincerely apologize for the issue you have been experiencing.
Could you please provide additional details regarding the issue you're experiencing?
Do you have any plugins active in your game? If so, we recommend removing/disabling them to see if that resolves the issue.
If the issue persists after removing the plugins or if there were no plugins active to begin with, could you please tell, if this issue began after a recent OS or graphics driver update? Or, if it has been present since you first installed the game? Kindly also check if your mouse software/drivers are updated. Also, consider checking/disabling any installed 3rd party software that could interfere with mouse settings.
You can also try the below steps that could resolve this issue;
Verify your game files on Steam
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
After trying the above steps, please check if the issue persists. If it does, kindly send us a screen recording or video showing the issue, along with the log files from when the issue occurred.
Kind Regards,
Keen Software House: QA Department
Hello, Bruce!
Thank you for writing to us, and we sincerely apologize for the issue you have been experiencing.
Could you please provide additional details regarding the issue you're experiencing?
Do you have any plugins active in your game? If so, we recommend removing/disabling them to see if that resolves the issue.
If the issue persists after removing the plugins or if there were no plugins active to begin with, could you please tell, if this issue began after a recent OS or graphics driver update? Or, if it has been present since you first installed the game? Kindly also check if your mouse software/drivers are updated. Also, consider checking/disabling any installed 3rd party software that could interfere with mouse settings.
You can also try the below steps that could resolve this issue;
Verify your game files on Steam
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
After trying the above steps, please check if the issue persists. If it does, kindly send us a screen recording or video showing the issue, along with the log files from when the issue occurred.
Kind Regards,
Keen Software House: QA Department
it work after the windows update and deleting the shader folder thanks for the help
it work after the windows update and deleting the shader folder thanks for the help
Hello, Bruce!
Thanks for the update.
We are pleased to hear that the issue has been resolved for you.
As there is no further assistance needed from our side, we are closing this thread.
Please do not hesitate to contact us again if you happen to experience or observe any other issues.
Happy Engineering!
Kind Regards,
Keen Software House: QA Department
Hello, Bruce!
Thanks for the update.
We are pleased to hear that the issue has been resolved for you.
As there is no further assistance needed from our side, we are closing this thread.
Please do not hesitate to contact us again if you happen to experience or observe any other issues.
Happy Engineering!
Kind Regards,
Keen Software House: QA Department
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