thank you for reaching our forum with the problem that you are experiencing.
Can you please provide me more information?
Is the controller connected properly to the PC?
You can check e.g. if follow these steps:
1) On your PC, open Control panel, switch to Large Icons
2) Go to Devices and Printers
3) Right click on the gamepad and open 'Game Controller settings'
4) Check that the correct controller is displayed and connected properly
Do you know if the same controller works in other games? Have you checked? If not, can you, please?
You should also make sure that the controller is properly selected in the game's settings. To do so, in the game go to Options – Controls – Controller selection. You controller should be selected there. If not, try to enable it from the drop-down menu.
Please let me know if this solved your issue or if nor, please try to provide me as much information as possible.
Kind Regards
Keen Software House: QA Department
Hello, ANDY,
thank you for reaching our forum with the problem that you are experiencing.
Can you please provide me more information?
Is the controller connected properly to the PC?
You can check e.g. if follow these steps:
1) On your PC, open Control panel, switch to Large Icons
2) Go to Devices and Printers
3) Right click on the gamepad and open 'Game Controller settings'
4) Check that the correct controller is displayed and connected properly
Do you know if the same controller works in other games? Have you checked? If not, can you, please?
You should also make sure that the controller is properly selected in the game's settings. To do so, in the game go to Options – Controls – Controller selection. You controller should be selected there. If not, try to enable it from the drop-down menu.
Please let me know if this solved your issue or if nor, please try to provide me as much information as possible.
I have the same bug
Hello, ANDY,
thank you for reaching our forum with the problem that you are experiencing.
Can you please provide me more information?
Is the controller connected properly to the PC?
You can check e.g. if follow these steps:
1) On your PC, open Control panel, switch to Large Icons
2) Go to Devices and Printers
3) Right click on the gamepad and open 'Game Controller settings'
4) Check that the correct controller is displayed and connected properly
Do you know if the same controller works in other games? Have you checked? If not, can you, please?
You should also make sure that the controller is properly selected in the game's settings. To do so, in the game go to Options – Controls – Controller selection. You controller should be selected there. If not, try to enable it from the drop-down menu.
Please let me know if this solved your issue or if nor, please try to provide me as much information as possible.
Kind Regards
Keen Software House: QA Department
Hello, ANDY,
thank you for reaching our forum with the problem that you are experiencing.
Can you please provide me more information?
Is the controller connected properly to the PC?
You can check e.g. if follow these steps:
1) On your PC, open Control panel, switch to Large Icons
2) Go to Devices and Printers
3) Right click on the gamepad and open 'Game Controller settings'
4) Check that the correct controller is displayed and connected properly
Do you know if the same controller works in other games? Have you checked? If not, can you, please?
You should also make sure that the controller is properly selected in the game's settings. To do so, in the game go to Options – Controls – Controller selection. You controller should be selected there. If not, try to enable it from the drop-down menu.
Please let me know if this solved your issue or if nor, please try to provide me as much information as possible.
Kind Regards
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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