thank you for reaching our forum with you problem.
Can you please share more information?
Is this the only game/server that you are having problem with? Are you able to join to other (Keen official) servers? Are you able to start new single player game and load older one without issues?
When exactly did this problem start to happen? Was it after update, or just randomly, with no change in between the sessions?
Can you please first of all try to reach the server admins of the server is question, so they can check if your character is not stuck in the server settings?
Official Keen Software House servers are hosted by Keen and maintained by community members. These volunteers provide day-to-day support to our community on official servers. Discord is used as a tool to help easily resolve official server issues in real-time. If you have encountered an issue on an official Space Engineers server, please take the following steps:
~Please contact a server Administrator on your server.
~Contact a server Administrator in the #Help-for-official-servers Discord channel
If this won't help you are you still won't be able to join (there will be no problem in the server itself), can you please try our other general workarounds? These help to resolve most of the issues that the players are having:
Verify your game files in Steam – right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder – same access as above
Back up (so you won't lose your saved games, blueprints etc.) your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall the game
Make sure your operating system is fully updated
If you would still experience this same issue after performing these steps, can you please share me a log file from the affected game session?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you in advance.
Kind Regards
Keen Software House
Hello, Leksander,
thank you for reaching our forum with you problem.
Can you please share more information?
Is this the only game/server that you are having problem with? Are you able to join to other (Keen official) servers? Are you able to start new single player game and load older one without issues?
When exactly did this problem start to happen? Was it after update, or just randomly, with no change in between the sessions?
Can you please first of all try to reach the server admins of the server is question, so they can check if your character is not stuck in the server settings?
Official Keen Software House servers are hosted by Keen and maintained by community members. These volunteers provide day-to-day support to our community on official servers. Discord is used as a tool to help easily resolve official server issues in real-time. If you have encountered an issue on an official Space Engineers server, please take the following steps:
~Please contact a server Administrator on your server.
~Contact a server Administrator in the #Help-for-official-servers Discord channel
If this won't help you are you still won't be able to join (there will be no problem in the server itself), can you please try our other general workarounds? These help to resolve most of the issues that the players are having:
Verify your game files in Steam – right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder – same access as above
Back up (so you won't lose your saved games, blueprints etc.) your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall the game
Make sure your operating system is fully updated
If you would still experience this same issue after performing these steps, can you please share me a log file from the affected game session?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Steam name: jOhns2k
Steam name: jOhns2k
Hello, Leksander,
thank you for reaching our forum with you problem.
Can you please share more information?
Is this the only game/server that you are having problem with? Are you able to join to other (Keen official) servers? Are you able to start new single player game and load older one without issues?
When exactly did this problem start to happen? Was it after update, or just randomly, with no change in between the sessions?
Can you please first of all try to reach the server admins of the server is question, so they can check if your character is not stuck in the server settings?
Official Keen Software House servers are hosted by Keen and maintained by community members. These volunteers provide day-to-day support to our community on official servers. Discord is used as a tool to help easily resolve official server issues in real-time. If you have encountered an issue on an official Space Engineers server, please take the following steps:
~Please contact a server Administrator on your server.
~Join our official Discord server https://discord.gg/keenswh
~Contact a server Administrator in the #Help-for-official-servers Discord channel
If this won't help you are you still won't be able to join (there will be no problem in the server itself), can you please try our other general workarounds? These help to resolve most of the issues that the players are having:
If you would still experience this same issue after performing these steps, can you please share me a log file from the affected game session?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you in advance.
Kind Regards
Keen Software House
Hello, Leksander,
thank you for reaching our forum with you problem.
Can you please share more information?
Is this the only game/server that you are having problem with? Are you able to join to other (Keen official) servers? Are you able to start new single player game and load older one without issues?
When exactly did this problem start to happen? Was it after update, or just randomly, with no change in between the sessions?
Can you please first of all try to reach the server admins of the server is question, so they can check if your character is not stuck in the server settings?
Official Keen Software House servers are hosted by Keen and maintained by community members. These volunteers provide day-to-day support to our community on official servers. Discord is used as a tool to help easily resolve official server issues in real-time. If you have encountered an issue on an official Space Engineers server, please take the following steps:
~Please contact a server Administrator on your server.
~Join our official Discord server https://discord.gg/keenswh
~Contact a server Administrator in the #Help-for-official-servers Discord channel
If this won't help you are you still won't be able to join (there will be no problem in the server itself), can you please try our other general workarounds? These help to resolve most of the issues that the players are having:
If you would still experience this same issue after performing these steps, can you please share me a log file from the affected game session?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you in advance.
Kind Regards
Keen Software House
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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