Unable to Launch Game
Won't Fix
Hello,
Had a bit of trouble getting the game to start. I'm not getting any error when I attempt to launch it, it just never seems to open. Nothing on the task bar, no errors. However I can find a process running using zero resources that I don't seem to be able to terminate. Only way I'm able to end it is with a reboot as trying via the command line fails as well.
Reading through problems other people have had, I've made sure that my .Net is up to date and completed all Windows system updates I can but it doesn't seem to have helped. Kinda at a loss about what else to try.
Thank you
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, James,
thank you for reaching our forum with this problem that you are experiencing.
Can you please try these general workarounds, that solve most of the problems with the game, first? These are:
If nothing would work for you, please do share me a log file from the game (if there are any created) and from the Windows Event Viewer.
For the game logs:
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Here you can find how to use the Windows Event Viewer and what to look for there:
https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello, James,
thank you for reaching our forum with this problem that you are experiencing.
Can you please try these general workarounds, that solve most of the problems with the game, first? These are:
If nothing would work for you, please do share me a log file from the game (if there are any created) and from the Windows Event Viewer.
For the game logs:
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Here you can find how to use the Windows Event Viewer and what to look for there:
https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Thank you. I have tried many of the items on that list already, but I'll work through these again to be sure and then find my logs if needed.
Thank you. I have tried many of the items on that list already, but I'll work through these again to be sure and then find my logs if needed.
Hello, James,
how is the situation on your side?
There is no new reply from you from the last time when you said you'll get back to us.
Can I please ask if you managed to perform all the steps I have proposed? Did any of it worked and you are now able to play without issues? If yes, please do tell me, so I can close this thread.
If not, could you please provide the log(s) I requested in my previous response? So we know if there is any error that could possibly point us toward some direction with this problem
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello, James,
how is the situation on your side?
There is no new reply from you from the last time when you said you'll get back to us.
Can I please ask if you managed to perform all the steps I have proposed? Did any of it worked and you are now able to play without issues? If yes, please do tell me, so I can close this thread.
If not, could you please provide the log(s) I requested in my previous response? So we know if there is any error that could possibly point us toward some direction with this problem
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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