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Game Crash
Solved
Game was running fine until at some point started crashing randomly. No change were made, as i was infact in the middle of a session when the first crash occurred
Files:
SpaceEngineers_...
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello Fabio,
I am sorry you are experiencing this issue. Based on the provided log it seems like you are running Windows Seven Ice Extreme v1 and several mods and scripts which are showing errors. Please note that Windows Seven Ice Extreme v1 is not supported by us, however, you can try the following trouble shooting steps:
Deactivate all of your mods, scripts and plugins, then:
Verify your game files in Steam
-Right click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file
-You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
- It means your game configuration will be deleted
Delete ShaderCache folder
-Same access as SpaceEngineers.cfg
Back up your whole Space Engineers Roaming folder and delete it (make sure there are no files left)
Restart Steam
Reinstall VC Redist 2017
Update your graphic drivers
Reinstall the game
If none of the above helped please, share your new vanilla log file with me.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello Fabio,
I am sorry you are experiencing this issue. Based on the provided log it seems like you are running Windows Seven Ice Extreme v1 and several mods and scripts which are showing errors. Please note that Windows Seven Ice Extreme v1 is not supported by us, however, you can try the following trouble shooting steps:
Deactivate all of your mods, scripts and plugins, then:
Verify your game files in Steam
-Right click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file
-You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
- It means your game configuration will be deleted
Delete ShaderCache folder
-Same access as SpaceEngineers.cfg
Back up your whole Space Engineers Roaming folder and delete it (make sure there are no files left)
Restart Steam
Reinstall VC Redist 2017
Update your graphic drivers
Reinstall the game
If none of the above helped please, share your new vanilla log file with me.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Thanks for your prompt help. I did verify the integrity of game files and so far it seems to have fixed it. Didn't know was an option, relatively new to steam here. Should it happen again i'll update you.
Thanks for your prompt help. I did verify the integrity of game files and so far it seems to have fixed it. Didn't know was an option, relatively new to steam here. Should it happen again i'll update you.
Hello Fabio,
I am happy to hear that your problem has been solved. If you encounter any other problems in the future, please do not hesitate to contact us.
Happy engineering!
Kind regards,
Keen Software House: QA Department
Hello Fabio,
I am happy to hear that your problem has been solved. If you encounter any other problems in the future, please do not hesitate to contact us.
Happy engineering!
Kind regards,
Keen Software House: QA Department
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