my game says that it is on a invalid platform

Jacob Haniman shared this bug ago

Won't Fix

every time i try to launch the game is says that it is on an invalid platform and i cant play it. i was wondering if there was some sort of change that i shoulc now about because ive played it without issue before

I have the same bug

Replies (3)

Space Engineers Support ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Ondrej Borz ●

Hello, Jacob,

thank you for letting us know about this issue that you are experiencing.

Can you please provide me more information?

Is there any error window displayed, when you try to launch the game? What does it say? Can you please show me a screenshot of this error window?

Do you own and run the game through Steam?

When was the last time the game was working properly for you? Did anything chanted (your PC, some HW parts...) in the meantime?

Can you please try these workarounds?

Verify your game files in Steam – right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder – same access as above
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated

Please let me know if anything from this list worked for you. If not, can you please share me a log file from the game and one from the Windows Event Viewer?

For game logs:

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

You can find how-to with Windows Event Viewer here:

https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/

Kind Regards

Keen Software House: QA Department

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QA KeenSWH ●

Hello Engineer,

as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.

Kind regards,

Keen Software House: QA Department

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