Game wont launch
Won't Fix
Hi, Just downloaded Space Engineers but am unable to launch the game. When I click on game to open it crashes the PC and have to restart.
I have tried uninstalling and re installing.
I have checked my PC meets the requirements for the game.
Tried starting the game with firewall and antivirus turned off just incase it was that.
I cant for the life of me figure out why it wont start.
Any help would be greatly appreciated. Thankyou
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards,
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards,
Keen Software House
Hello Scott Taylor,
I am sorry to hear you are experiencing crashes and are unable to play Space Engineers. Here are some steps which can help you to launch the game:
If you are using any plugins, scripts and mods, please disable those.
Verify your game files in Steam
-Right click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete ShaderCache folder
-You can access it by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Make sure your operating system is fully updated
Please let me know if any of the above worked. In case you are still experiencing the crashes, please share your latest log with me. It is possible that there will be none since you have not successfully launched the game yet.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello Scott Taylor,
I am sorry to hear you are experiencing crashes and are unable to play Space Engineers. Here are some steps which can help you to launch the game:
If you are using any plugins, scripts and mods, please disable those.
Verify your game files in Steam
-Right click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete ShaderCache folder
-You can access it by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Make sure your operating system is fully updated
Please let me know if any of the above worked. In case you are still experiencing the crashes, please share your latest log with me. It is possible that there will be none since you have not successfully launched the game yet.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello Scott Taylor,
Thank you for the log file. Can you please try to start the game in windowed mode and also lower your graphic settings to low if possible?
Have you got any background applications running in the background? If so, please close them when trying to launch the game.
Can you check if your PC is overheating when trying to start Space Engineers? Have you ever had trouble trying to launch any other game?
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello Scott Taylor,
Thank you for the log file. Can you please try to start the game in windowed mode and also lower your graphic settings to low if possible?
Have you got any background applications running in the background? If so, please close them when trying to launch the game.
Can you check if your PC is overheating when trying to start Space Engineers? Have you ever had trouble trying to launch any other game?
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello Scott Taylor,
Thank you for the additional information. Unfortunately, from the information you have given me it seems like the issue is caused by the hardware or software rather that the game itself. I could not find any indication of the crash in the log and since your PC freezes it means that either the operating system needs to be reinstalled or it could be a problem with the hardware malfunctioning.
I recommend you contact the Microsoft support and ask if there is anything you can do or for help with reinstalling Windows. Since this is out of scope of Space Engineers I cannot offer support with it.
Thank you for understanding. If there is anything else I can do for you, please let me know.
Kind regards,
Keen Software House: QA Department
Hello Scott Taylor,
Thank you for the additional information. Unfortunately, from the information you have given me it seems like the issue is caused by the hardware or software rather that the game itself. I could not find any indication of the crash in the log and since your PC freezes it means that either the operating system needs to be reinstalled or it could be a problem with the hardware malfunctioning.
I recommend you contact the Microsoft support and ask if there is anything you can do or for help with reinstalling Windows. Since this is out of scope of Space Engineers I cannot offer support with it.
Thank you for understanding. If there is anything else I can do for you, please let me know.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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