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My vehicle was destroyed while going to get Unknown Signal
Won't Fix
I went mining and took a vehicle with me to haul more than I could ever carry back to my base.
It was equipped with 2 batteries so when I parked it, I turned off the power.
I flew over when I received an unknown signal and recovered the contents. But when I returned your software had destroyed my vehicle. A moderator stated that once I leave anything not powered is destroyed????? If this is so then you have major issues with your thinking on that. That alone make me quit playing the rest of the day. Meanwhile I have 3 bags of stone chips which have layed around my base for HOURS. It seems your priorities in destruction are in the wrong place. Destroy the garbage in my base and LEAVE MY TRUCK ALONE.
Hello, Michael!
Thank you for writing to us and we sincerely apologize for the issue you have experienced.
On multiplayer servers, administrators can define criteria through which the game automatically deletes broken, unused, or unpowered grids/debris that can cause lag by using Trash Removal. Based on the set criteria, Trash Removal auto-deletes such debris from the game, ensuring that the server runs smoothly.
In your case, did this issue occur on one of Keen's official servers? If so, could you please specify which server?
Have you attempted to resolve this by contacting the said server's administrators?
Any additional information you can provide would be greatly appreciated.
Kind Regards,
Keen Software House: QA Department
Hello, Michael!
Thank you for writing to us and we sincerely apologize for the issue you have experienced.
On multiplayer servers, administrators can define criteria through which the game automatically deletes broken, unused, or unpowered grids/debris that can cause lag by using Trash Removal. Based on the set criteria, Trash Removal auto-deletes such debris from the game, ensuring that the server runs smoothly.
In your case, did this issue occur on one of Keen's official servers? If so, could you please specify which server?
Have you attempted to resolve this by contacting the said server's administrators?
Any additional information you can provide would be greatly appreciated.
Kind Regards,
Keen Software House: QA Department
This was on a single player private instance.
This was on a single player private instance.
Hello, Michael!
Thank you for sharing further information.
For single-player worlds, you can recover the deleted grid by following these steps:
To set up or change the Trash Removal settings for your world save:
Kind Regards,
Keen Software House: QA Department
Hello, Michael!
Thank you for sharing further information.
For single-player worlds, you can recover the deleted grid by following these steps:
To set up or change the Trash Removal settings for your world save:
Kind Regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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