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Game Crash

Alexander Seth Perl shared this bug 7 months ago
Won't Fix

As soon as I launch the game from steam, the beginning cinematic starts. As soon as I left click on my mouse the screen bugs out and I am unable to see the game. Even when I click on the icon it just bugs out and flashes a glimpse of the screen and goes back to my desktop screen. It is running according to task manager. All the game sounds are still happening while this bug occurs too, not sure how to fix this as it really isn't a crash but a bug that prevents me from doing anything with the game at all, including adjusting settings or the likes. Any help would be appreciated.

1 I have the same bug

Replies (3)

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Space Engineers Support ● 7 months ago

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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QA KeenSWH 2 ● 7 months ago

Hello, Alexander!

Thank you for writing to us, and we're sorry to hear that you're experiencing this issue.

Kindly try the following workarounds that could resolve this issue ;

Verify your game files on Steam

  • Right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files

Delete SpaceEngineers.cfg file

  • It means your game configuration will be deleted
  • You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

  • Same access as SpaceEngineers.cfg
  • Back up your whole Space Engineers Roaming folder and delete it
  • Restart Steam
  • Reinstall VC Redist 2017
  • Update graphic drivers
  • Reinstall the game
  • Make sure your operating system is fully updated

Once completed, please relaunch the game via Steam to see if the issue has been resolved.

If the issue persists, kindly send us the log from when the issue occurred.

  • You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

We look forward to assisting you further with this issue.

Kind regards,

Keen Software House: QA Department

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QA KeenSWH ● 7 months ago

Hello Engineer,

as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.

Kind regards,

Keen Software House: QA Department

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