Is this world, that is affected, the only save game where you are observing this issue? All other save games and/or newly started work just fine?
Are you able to load any of the back-up saves? In Load screen, you can locate this button on the left side of the screen. When you click on the "Backups" there, you will be redirected to the folder with previous saves of your game. Can you use any of the saves there?
Are you using any mods (or other 3rd party files like scripts, plugins etc.) on the save? Are you able to take them out/disable them and try to load the game in vanilla (no mods) state, please?
Was there something particular that happened in between the last time it was working and now? In regards of the game or your PC.
Is there any error present on screen when you try to load the save file?
Can you please share me a log file from the game session where you try to load the affected file? Just start the game, try to load this affected file and after it fails to load, close the game so the log ends there. Thank you.
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
It would be also good if you can provide me the whole folder with the broken save so I can take a look on it as well on my side.
You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.
Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello, ebra he,
thank you for contacting us regarding your issue.
Can you please provide me more information?
Is this world, that is affected, the only save game where you are observing this issue? All other save games and/or newly started work just fine?
Are you able to load any of the back-up saves? In Load screen, you can locate this button on the left side of the screen. When you click on the "Backups" there, you will be redirected to the folder with previous saves of your game. Can you use any of the saves there?
Are you using any mods (or other 3rd party files like scripts, plugins etc.) on the save? Are you able to take them out/disable them and try to load the game in vanilla (no mods) state, please?
Was there something particular that happened in between the last time it was working and now? In regards of the game or your PC.
Is there any error present on screen when you try to load the save file?
Can you please share me a log file from the game session where you try to load the affected file? Just start the game, try to load this affected file and after it fails to load, close the game so the log ends there. Thank you.
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
It would be also good if you can provide me the whole folder with the broken save so I can take a look on it as well on my side.
You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.
Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, ebra he,
thank you for contacting us regarding your issue.
Can you please provide me more information?
Is this world, that is affected, the only save game where you are observing this issue? All other save games and/or newly started work just fine?
Are you able to load any of the back-up saves? In Load screen, you can locate this button on the left side of the screen. When you click on the "Backups" there, you will be redirected to the folder with previous saves of your game. Can you use any of the saves there?
Are you using any mods (or other 3rd party files like scripts, plugins etc.) on the save? Are you able to take them out/disable them and try to load the game in vanilla (no mods) state, please?
Was there something particular that happened in between the last time it was working and now? In regards of the game or your PC.
Is there any error present on screen when you try to load the save file?
Can you please share me a log file from the game session where you try to load the affected file? Just start the game, try to load this affected file and after it fails to load, close the game so the log ends there. Thank you.
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
It would be also good if you can provide me the whole folder with the broken save so I can take a look on it as well on my side.
You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.
Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello, ebra he,
thank you for contacting us regarding your issue.
Can you please provide me more information?
Is this world, that is affected, the only save game where you are observing this issue? All other save games and/or newly started work just fine?
Are you able to load any of the back-up saves? In Load screen, you can locate this button on the left side of the screen. When you click on the "Backups" there, you will be redirected to the folder with previous saves of your game. Can you use any of the saves there?
Are you using any mods (or other 3rd party files like scripts, plugins etc.) on the save? Are you able to take them out/disable them and try to load the game in vanilla (no mods) state, please?
Was there something particular that happened in between the last time it was working and now? In regards of the game or your PC.
Is there any error present on screen when you try to load the save file?
Can you please share me a log file from the game session where you try to load the affected file? Just start the game, try to load this affected file and after it fails to load, close the game so the log ends there. Thank you.
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
It would be also good if you can provide me the whole folder with the broken save so I can take a look on it as well on my side.
You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.
Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello, ebra he,
can you please let us know which of the advices you have followed through?
Can you please also attach the files my colleague asked for and answer the questions?
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello, ebra he,
can you please let us know which of the advices you have followed through?
Can you please also attach the files my colleague asked for and answer the questions?
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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