Game will not launch when ran at 144Hz but will launch at 60Hz.
Won't Fix
When I try to launch the game via steam the game will say it's running and will show that it's running it task manager, however it will not actually open and will use only 14.8mb of RAM.
When I change my main display (LG 27GL850) from 144 Hz to 60 Hz the game will open and run as normal. No other fix works. I've even uninstalled the game fully using Revo Uninstaller and installing it on a different drive and still had the same issue.
I will provide a link to the steam forum where someone helped me troubleshoot this far.
https://steamcommunity.com/app/244850/discussions/6/6760518612033297779/?tscn=1691946198
My system specs are also listed on that forum post.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, engineer!
Thank you for writing to us, and we apologize that you're experiencing this issue.
To begin, at a 60Hz refresh rate on your current display/monitor, kindly launch the game via Steam and check if the correct video adapter has been selected in the game or not. To do so, follow the below steps;
If the game still fails to launch correctly, try the following workarounds;
Launch the game again via Steam. If the issue still occurs, kindly send us the log files when experiencing the game launch issue at a 144Hz refresh rate.
Kind Regards,
Keen Software House QA Department
Hello, engineer!
Thank you for writing to us, and we apologize that you're experiencing this issue.
To begin, at a 60Hz refresh rate on your current display/monitor, kindly launch the game via Steam and check if the correct video adapter has been selected in the game or not. To do so, follow the below steps;
If the game still fails to launch correctly, try the following workarounds;
Launch the game again via Steam. If the issue still occurs, kindly send us the log files when experiencing the game launch issue at a 144Hz refresh rate.
Kind Regards,
Keen Software House QA Department
I tried to launch it at 60Hz and it took a full 10 minutes to open. I know it's not the drive since it's had the same problem on two different SSDs and no other games have this issue on them They will launch instantly every time. When I tried again at 144Hz, it took 12 minutes to finally launch but only after disabling the steam overlay and verifying the game twice. This was never an issue for me when I last played about 8 months ago with the same hardware.
I tried to launch it at 60Hz and it took a full 10 minutes to open. I know it's not the drive since it's had the same problem on two different SSDs and no other games have this issue on them They will launch instantly every time. When I tried again at 144Hz, it took 12 minutes to finally launch but only after disabling the steam overlay and verifying the game twice. This was never an issue for me when I last played about 8 months ago with the same hardware.
Hello, Zeren,
thank you for the log. Am I understanding it right, that you are now able to launch the game and it does not just run in the background?
I can see in the log, that starting the game took about 3 minutes. Is this the log from the time you tried to last launch it? Because you said it took 12 minutes.
What you can do is to reinstall Steam because you launch the game through their client.
Have you tried to just delete the config file in the SpaceEngineers folder? Without deleting the entire game, you will only have to redo the settings when you are back in game but will not loose the saves.
Thank you for letting me know if any of the above helped.
Kind Regards,
Keen Software House QA Department
Hello, Zeren,
thank you for the log. Am I understanding it right, that you are now able to launch the game and it does not just run in the background?
I can see in the log, that starting the game took about 3 minutes. Is this the log from the time you tried to last launch it? Because you said it took 12 minutes.
What you can do is to reinstall Steam because you launch the game through their client.
Have you tried to just delete the config file in the SpaceEngineers folder? Without deleting the entire game, you will only have to redo the settings when you are back in game but will not loose the saves.
Thank you for letting me know if any of the above helped.
Kind Regards,
Keen Software House QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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