Game crashes when placing light / heavy armor blocks

Hi again!

Thank you for your reply! The log file I had attached above corresponds to the crash, but I attached another one from today anyway.

Also, here's the Windows Event Viewer log:

Faulting application name: SpaceEngineers.exe, version: 1.0.0.0, time stamp: 0xdc669884

Faulting module name: amdxx64.dll, version: 31.0.22000.39003, time stamp: 0x648b87a3

Exception code: 0xc0000005

Fault offset: 0x000000000071cbe6

Faulting process ID: 0x0x12D0

Faulting application start time: 0x0x1D9C77CE9ED6B36

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe

Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0393179.inf_amd64_ee7135285f5a9111\B393056\amdxx64.dll

Report ID: f298451a-5af3-43ba-89d9-1f56e9c8a1be

Faulting package full name:

Faulting package-relative application ID:

I hope it helps!

Kind Regards,

Yami-Anne

Hello, engineer!

Thank you for providing further information.

It appears that the error is related to the Windows operating system. We kindly request you to try the following workarounds that may help resolve this issue:

1. Navigate to \AppData\Roaming\SpaceEngineers and copy/paste the Saves and Blueprints folders to a different drive or folder. Afterward, uninstall the game and remove any remaining files from both \AppData\Roaming\SpaceEngineers and \Program Files (x86)\Steam\steamapps\common\SpaceEngineers.
2. Ensure that your Windows operating system and graphics drivers are up to date.
3. Update or reinstall VC Redist 2017. You can find more information and download links at: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
4. Update or reinstall .NET Framework. You can download it from: https://dotnet.microsoft.com/en-us/download/dotnet-framework

After completing the steps above, please reinstall the game through Steam, and check if the issue persists. If the issue no longer occurs, you can move your Saves and Blueprint folders back to \AppData\Roaming\SpaceEngineers.

Kind regards,

Keen Software House: QA Department

Hello dear QA team!

After carefully following the steps listed above, the issue still occurs.

I've attached the new log files, both from the Event Viewer and Soace Engineers itself:

Faulting application name: SpaceEngineers.exe, version: 1.0.0.0, time stamp: 0xdc669884

Faulting module name: amdxx64.dll, version: 31.0.22000.39003, time stamp: 0x648b87a3

Exception code: 0xc0000005

Fault offset: 0x00000000009cd4a7

Faulting process ID: 0x0x3A6C

Faulting application start time: 0x0x1D9CA28F93E33CB

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe

Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0393179.inf_amd64_ee7135285f5a9111\B393056\amdxx64.dll

Report ID: dd2c8419-8d31-4b24-8c58-ef91bc1c1792

Faulting package full name:

Faulting package-relative application ID:

I'm sorry for the trouble! Is there any other workaround I can try? Do you need more Information?

Kindest regards!

Anne

Hello, engineer!

We apologize that none of the workarounds have helped in resolving the reported issue.

To further investigate it, we kindly request that you provide us with a screen recording/video showing the issue as it occurred on your end. Before recording, please attempt the following steps:

Verify your game files on Steam

• Right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files

Delete SpaceEngineers.cfg file

• It means your game configuration will be deleted
• You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

• Same access as SpaceEngineers.cfg

Additionally, please ensure that your operating system and graphics drivers are up-to-date.

After completing these steps, launch the game and start a fresh vanilla world (without any active MODs). Attempt to place the blocks that have previously caused the game to crash. If the issue persists, kindly restart the game and proceed with recording a video. Begin by launching the 'Earth Planet' custom game and placing various other categories of blocks (e.g., batteries, solar panels) before attempting to place the blocks that trigger the crash.

Please send us this entire screen recording/video, the game's crash log, and the Windows Event Viewer log as well.

Kind Regards,

Keen Software House: QA Department

Hello!

I verified the game files on Steam, deleted the SpaceEngineers.cfg file and the ShaderCache2 folder. Both Windows and the grafics driver are up to date, but the issue persists.

Attached is a recording of me starting Space Engineers and demonstrating the error, as well as the Windows Event Viewer's (there are two, apparently) and Space Engineers' logs.

First error in the Event Viewer:

Faulting application name: SpaceEngineers.exe, version: 1.0.0.0, time stamp: 0xdc669884

Faulting module name: amdxx64.dll, version: 31.0.22000.39003, time stamp: 0x648b87a3

Exception code: 0xc0000005

Fault offset: 0x00000000009cd4a7

Faulting process ID: 0x0x1F18

Faulting application start time: 0x0x1D9CAE0352184D5

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe

Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0393179.inf_amd64_ee7135285f5a9111\B393056\amdxx64.dll

Report ID: 57ae91e5-8483-4d81-9108-7a51f15510e0

Faulting package full name:

Faulting package-relative application ID:

Second error:

Application: SpaceEngineers.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 00007FFDD8B1D4A7

Hope it helps!

Love ya'll!

Anne

Hello, engineer!

Thank you once again for your prompt response and for trying the suggested workarounds.

It is important to note that the error shown in the first Windows Event Viewer log usually occurs when there are issues with the system drivers or hardware. In this case, it appears to be an AMD video driver issue. To resolve this, please follow these steps:

1. Uninstall the driver using this tool: AMD Clean Uninstall Utility.
2. Reboot your PC.
3. Install the latest driver from here: AMD Support.
4. Reboot your PC again, but do not launch the game yet.

Additionally, the second Windows Viewer log error indicates that you need to update your .NET Framework. Here's what you should do:

1. Download and install the latest Microsoft .NET Framework from this link.
2. After installation, reboot your device if prompted.

After the reboot, on Steam, verify the integrity of the game files (Right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files), once all the files get verified successfully, you can then launch the game through Steam.

Please let us know if these workarounds resolve your issue.

Kind Regards,

Keen Software House QA Department

Hello dear QA-Team!

It worked! Thank you so much for your help!

I attached a video of me placing blocks :D

I wish all of you best of luck in all your future endeavours!

XOXO <3

Anne

Hello, engineer!

Thanks for the update.

We are glad to hear that you are no longer experiencing the issue.

As there is no further assistance needed from our side, we are closing this thread.

Please do not hesitate to contact us again if you happen to experience or observe any other issues.

Happy Engineering!

Kind Regards,

Keen Software House: QA Department