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Hello,

Thank you for contacting Keen Software House.

What can we help you with?

Support tickets are processed in English.

Please post your response in English.

Kind regards,

Keen Software House

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Hello, my mainmenu is no longer visible, it is not due to the monitor setting. That shouldn't happen in a game. A picture attached

Hello!

Thank you for writing us back in English. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello, engineer!

Thank you for writing to us, and we are sorry to hear you're experiencing this issue.

Kindly try the following workarounds that might resolve this issue ;

Verify your game files on Steam

• Right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files

Delete SpaceEngineers.cfg file

• It means your game configuration will be deleted
• You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

• Same access as SpaceEngineers.cfg

• Back up your whole Space Engineers Roaming folder and delete it
• Restart Steam
• Reinstall VC Redist 2017
• Update graphic drivers
• Reinstall the game
• Make sure your operating system is fully updated

Once you have completed these steps, please start the game and check if the issue persists. If it does, kindly send us the latest log files from when the issue occurred.

• You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Kind regards,

Keen Software House: QA Department

Thank you, now the main menu is visible again. Unfortunately the server is no longer available, do you have any other ideas?

Gesendet von Mail für Windows

Hello, Kevin Weimann,

happy to hear that the menu is visible again. Can you please let me know which server is not available? Can you also please attach the log as my colleague requested?

Thank you in advance.

Kind regards,

Keen Software House: QA Department

Hi, wie sieht die Logdatei aus und wo genau finde ich ihn?

Hello, Kevin Weimann,

Support tickets are processed in English.

Please post your response in English.

Thank you in advance.

Kind regards,

Keen Software House: QA Department

Hello, Kevin Weimann,

as there has been no reply to this thread in some time, we will close it. If you're still experiencing this issue, please create a new thread.

Kind regards,

Keen Software House: QA Department