crash in game

Matheus Gomes Silva shared this bug ago

Won't Fix

Hello, I already apologize for my English, the game is crashing when I'm playing, I've done everything that came to my mind, I ask for help to solve my problem, thank you in advance.if you guys can't help me I'll have to ask for a refund, it's something I don't want but I'll have to do it.

I have the same bug

Replies (3)

Space Engineers Support ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards,

Keen Software House

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Ondrej Borz ●

Hello, Matheus,

thank you for letting us know about this issue that you are experiencing.

Can you please provide me more information?

Since you are saying "...crashes when I play", do I understand it correctly that the game is starting and you are able to start playing?

So when exactly the game crashes for you? When you do something exact in the game? Or when playing it crashes just randomly? In one save, or in multiple?

If there is any set of steps that leads to the crash on your side, please share them with me.

Please try these workaround:

Verify your game files in Steam – right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder – same access as above
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated

If nothing from above list would work for you, can you please share me the log file from your game?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Thank you.

Kind Regards

Keen Software House: QA Department

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QA KeenSWH ●

Hello Engineer,

as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.

Kind regards,

Keen Software House: QA Department

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