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Game crashes on launch
Won't Fix
The game crashes immediately after the logo splash.
The reason is apparently:
Exception occurred: System.DllNotFoundException: Unable to load DLL 'AnselSDK64': A certificate was explicitly revoked by its issuer. (Exception from HRESULT: 0x800B010C)
Looking it up, there are several players with identical issues, but nothing about a fix. Given I just purchased the DLC via the summer sale, I'd appreciate it if something can be done.
Attached is one of many, many crash dumps. Please don't tell me to mess around with GeForce Experience when you can see I'm using an AMD card, as many previously have.
Kind regards
Files:
SpaceEngineers_...
I have the same bug
Hello, John Smith,
I am sorry you are experiencing this issue. Can you please try the following:
Verify your game files in Steam
-Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Update your graphic drivers
Make sure your operating system is fully updated
Also, please share your log file with me if none of these things work.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, John Smith,
I am sorry you are experiencing this issue. Can you please try the following:
Verify your game files in Steam
-Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Update your graphic drivers
Make sure your operating system is fully updated
Also, please share your log file with me if none of these things work.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, John Smith,
thank you for the logs. Unfortunately Windows 11 is not officially supported by us because it cannot support various libraries/ HW and drivers. The issue you are experiencing might actually be an incompatibility of your operating system with the DLL (Ansel) as written in the log. There could be a problem with one of the certificates, however we do not offer support for this.
Unfortunately we do not have a solution for your problem.
Thank you for understanding.
Kind regards,
Keen Software House: QA Department
Hello, John Smith,
thank you for the logs. Unfortunately Windows 11 is not officially supported by us because it cannot support various libraries/ HW and drivers. The issue you are experiencing might actually be an incompatibility of your operating system with the DLL (Ansel) as written in the log. There could be a problem with one of the certificates, however we do not offer support for this.
Unfortunately we do not have a solution for your problem.
Thank you for understanding.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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