Crash
Solved
After the latest update, Automatons, I became incapable of playing the game. The game itself would load, but when trying to join an online server it would crash immediately after logging in. If I tried to play offline, I could "play" for a few minutes, during which time no blocks could be placed and no textures loaded. After 7-8 minutes, it crashes. In both instances, the error report states that the graphic card couldn't handle it.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Travis,
thank you for contacting us and I am sorry you are experiencing this issue.
Can you please share your latest log from the time of the crash with me?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Can you try to update your graphic card and also verify your game files?
-Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, Travis,
thank you for contacting us and I am sorry you are experiencing this issue.
Can you please share your latest log from the time of the crash with me?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Can you try to update your graphic card and also verify your game files?
-Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Thank you in advance.
Kind regards,
Keen Software House: QA Department
I've validated the files, which now appear to be under the name "Installed Files". I've also checked the "Updates and Security" section of my settings, but I don't have any pending updates.
I've validated the files, which now appear to be under the name "Installed Files". I've also checked the "Updates and Security" section of my settings, but I don't have any pending updates.
Hello, Travis,
thank you for the log. Unfortunately your hardware does not meet the minimal requirements to run Space Engineers. Also your graphics card is not supported.
One thing you can try is to lower the graphics settings in game to the minimal or to none.
Go to Options >Display. Set the game to windowed mode and the resolution to 1280 x 720.
Then go back and go to Options >Graphics
Change the setting to:
Model quality: Low
Shader quality: Low
Voxel quality: Low
Texture quality: Low
Shadow quality: Disabled
Lights quality: Low
Antialiasing: None
Anisotropic filtering: Off
Field of view: 40
Flares intensity: 0.1
Grass draw distance: 49m
Grass density: 0.0
Tree draw distance: 500m
Ambient occlusion: Unticked
Enable damage effects: Unticked
Enable PostProcessing: Unticked
Thank you for letting me know if it helped.
Kind regards,
Keen Software House: QA Department
Hello, Travis,
thank you for the log. Unfortunately your hardware does not meet the minimal requirements to run Space Engineers. Also your graphics card is not supported.
One thing you can try is to lower the graphics settings in game to the minimal or to none.
Go to Options >Display. Set the game to windowed mode and the resolution to 1280 x 720.
Then go back and go to Options >Graphics
Change the setting to:
Model quality: Low
Shader quality: Low
Voxel quality: Low
Texture quality: Low
Shadow quality: Disabled
Lights quality: Low
Antialiasing: None
Anisotropic filtering: Off
Field of view: 40
Flares intensity: 0.1
Grass draw distance: 49m
Grass density: 0.0
Tree draw distance: 500m
Ambient occlusion: Unticked
Enable damage effects: Unticked
Enable PostProcessing: Unticked
Thank you for letting me know if it helped.
Kind regards,
Keen Software House: QA Department
Thank you, this has helped.
Thank you, this has helped.
Hello, Travis,
I am happy to hear your problem was solved. Since there is no assistance from me needed anymore I will close this thread.
Happy engineering!
Kind regards,
Keen Software House: QA Department
Hello, Travis,
I am happy to hear your problem was solved. Since there is no assistance from me needed anymore I will close this thread.
Happy engineering!
Kind regards,
Keen Software House: QA Department
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