Проблема с игрой.

Александр Константинов shared this bug 16 months ago
Reported

Здравствуйте. Возникла проблема в Space Engineers - Lost Colony. После вылета игры сломались сохранения игры. При загрузке сохранения, пишет "Выгрузка мира" и выдает ошибку "Мир поврежден, попробуйте перезагрузить игру". Никакие действия не помогают.

Помогите разобраться. Заново проходить не хочется т.к. уже было много пройдено в сломанном мире.

Скриншот ошибки прикреплен. 

Replies (8)

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Hello,

Thank you for contacting Keen Software House.

What can we help you with?

Support tickets are processed in English.

Please post your response in English.

Kind regards,

Keen Software House

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Hello. There was a problem in Space Engineers - Lost Colony. After the game crashed, the game saves broke. When loading a save, it says "Unloading the world" and gives the error "The world is corrupted, try restarting the game." No action helps.

Help me to understand. I don’t want to go through again. a lot has already been done in a broken world.

Screenshot of the error is attached.

translated by Google

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Hello!

Thank you for your prompt response.

Just to clarify, could you please let us know which platform you are experiencing this issue on? Is it PC, Xbox, or PlayStation?

We require this information for assigning your issue to the appropriate QA team.

Kind regards,

Keen Software House

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Sorry I didn't write.  PC, Steam version.

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Hello!

Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards,

Keen Software House

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Hello, Александр Константинов,


I am sorry you are experiencing this issue. Can you please share your corrupted file and log with me?


  • You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.


  • You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.
  • Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.


Thank you in advance.


Kind regards,

Keen Software House: QA Department

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Hello. You haven't written which files to send to you, so I'll send all saves and logs.

Translated by Google translator.

https://drive.google.com/file/d/1Q0dtopKEAgUUfpVXekot4f73JwgjIVR2/view?usp=sharing

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Hello, Александр Константинов,


thank you for the logs and the save, they were exactly what I needed. I was able to reproduce the issue and I reported it into our internal system.


Kind regards,

Keen Software House: QA Department

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