Проблема с игрой.
Reported
Здравствуйте. Возникла проблема в Space Engineers - Lost Colony. После вылета игры сломались сохранения игры. При загрузке сохранения, пишет "Выгрузка мира" и выдает ошибку "Мир поврежден, попробуйте перезагрузить игру". Никакие действия не помогают.
Помогите разобраться. Заново проходить не хочется т.к. уже было много пройдено в сломанном мире.
Скриншот ошибки прикреплен.
Files:
SE-LC.jpg
Hello,
Thank you for contacting Keen Software House.
What can we help you with?
Support tickets are processed in English.
Please post your response in English.
Kind regards,
Keen Software House
Hello,
Thank you for contacting Keen Software House.
What can we help you with?
Support tickets are processed in English.
Please post your response in English.
Kind regards,
Keen Software House
Hello. There was a problem in Space Engineers - Lost Colony. After the game crashed, the game saves broke. When loading a save, it says "Unloading the world" and gives the error "The world is corrupted, try restarting the game." No action helps.
Help me to understand. I don’t want to go through again. a lot has already been done in a broken world.
Screenshot of the error is attached.
translated by Google
Hello. There was a problem in Space Engineers - Lost Colony. After the game crashed, the game saves broke. When loading a save, it says "Unloading the world" and gives the error "The world is corrupted, try restarting the game." No action helps.
Help me to understand. I don’t want to go through again. a lot has already been done in a broken world.
Screenshot of the error is attached.
translated by Google
Hello!
Thank you for your prompt response.
Just to clarify, could you please let us know which platform you are experiencing this issue on? Is it PC, Xbox, or PlayStation?
We require this information for assigning your issue to the appropriate QA team.
Kind regards,
Keen Software House
Hello!
Thank you for your prompt response.
Just to clarify, could you please let us know which platform you are experiencing this issue on? Is it PC, Xbox, or PlayStation?
We require this information for assigning your issue to the appropriate QA team.
Kind regards,
Keen Software House
Sorry I didn't write. PC, Steam version.
Sorry I didn't write. PC, Steam version.
Hello!
Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards,
Keen Software House
Hello!
Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards,
Keen Software House
Hello, Александр Константинов,
I am sorry you are experiencing this issue. Can you please share your corrupted file and log with me?
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, Александр Константинов,
I am sorry you are experiencing this issue. Can you please share your corrupted file and log with me?
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello. You haven't written which files to send to you, so I'll send all saves and logs.
Translated by Google translator.
https://drive.google.com/file/d/1Q0dtopKEAgUUfpVXekot4f73JwgjIVR2/view?usp=sharing
Hello. You haven't written which files to send to you, so I'll send all saves and logs.
Translated by Google translator.
https://drive.google.com/file/d/1Q0dtopKEAgUUfpVXekot4f73JwgjIVR2/view?usp=sharing
Hello, Александр Константинов,
thank you for the logs and the save, they were exactly what I needed. I was able to reproduce the issue and I reported it into our internal system.
Kind regards,
Keen Software House: QA Department
Hello, Александр Константинов,
thank you for the logs and the save, they were exactly what I needed. I was able to reproduce the issue and I reported it into our internal system.
Kind regards,
Keen Software House: QA Department
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