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Windows 11 Green Screen Of Death

Landen Theisen shared this bug 16 months ago
Solved

When trying to play SE after the Automatons update Windows will bring up the GSOD and restart the pc I have not been able to find the details through windows of the cause


I attached one of the many log files from SE

Replies (4)

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Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards,

Keen Software House

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Hello, Landen!

Thank you for writing to us.

After reviewing the log, we couldn't identify any specific errors or exceptions. However, we recommend checking if your operating system (OS) and drivers are up to date. Additionally, running a diagnostic check can help identify any other potential issues with the OS or its hardware.

Once you have updated your OS and drivers and successfully completed the diagnostic check without encountering any specific problems, we kindly request that you disconnect any additional displays/monitors and play the game on the main screen/monitor. Please start the game and verify if the issue still persists.

Kind Regards,

Keen Software House: QA Department

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This seems To have fixed/helped the problem i have now played for a few hours with no issues left for a few hours while it was paused and came back and still normal the only crash i seemed to have was when i tried to add mo0ds to the save game I was playing but i have not used mods previously due to needing a new save game

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Hello, Landen,


thank you for updating me on the issue. I am glad that you managed to resolve your problem. If you encounter persistent problem with adding mods, please create a separate thread for it. I will close this thread since there is no assistance from me needed anymore.


However if the problem is the mod itself we cannot offer support for it.


Thank you for understanding and have a wonderful day.


Kind Regards,

Keen Software House: QA Department

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