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problém
Won't Fix
Hello, after every Space Engineers update there is a problem, mostly it's mods, just remove them and that's it. But after the last update the game completely crashed after starting the game and loading the world doesn't show all the DLCs in the menu even though I have them installed, reinstalling the game didn't help either. So I've had enough, I've paid enough money for the game and content, I want it back, it's 48.91 euros, the account number is 107-1488570297/0100
I have the same bug
Hello,
Thank you for contacting Keen Software House.
We're sorry to hear that you're experiencing issues.
Could you please share if you're experiencing issues on PC or any other platform?
If you're on PC, can you please confirm that you’ve tried all of the troubleshooting steps listed here:
Game won’t start: https://www.spaceengineersgame.com/game-wont-start-issues.html
Game is crashing: https://www.spaceengineersgame.com/game-crash-issues.html
Kind regards,
Keen Software House
Hello,
Thank you for contacting Keen Software House.
We're sorry to hear that you're experiencing issues.
Could you please share if you're experiencing issues on PC or any other platform?
If you're on PC, can you please confirm that you’ve tried all of the troubleshooting steps listed here:
Game won’t start: https://www.spaceengineersgame.com/game-wont-start-issues.html
Game is crashing: https://www.spaceengineersgame.com/game-crash-issues.html
Kind regards,
Keen Software House
Hi
None of the solutions mentioned helped DLC you still do not appear in the game, specifically these are Warfare 1 and 2, Heavy Industry.To you update them or you have removed them permanently.
---------- Původní e-mail ----------
Od: Space Engineers Support <support@keenswh.com>
Komu: Marek <Mendrygal@seznam.cz>
Hi
None of the solutions mentioned helped DLC you still do not appear in the game, specifically these are Warfare 1 and 2, Heavy Industry.To you update them or you have removed them permanently.
---------- Původní e-mail ----------
Od: Space Engineers Support <support@keenswh.com>
Komu: Marek <Mendrygal@seznam.cz>
Hello,
We apologize that you are still experiencing this issue.
Sometimes DLCs appear once you restart the game and Steam, or restart PC eventually.
Also, see if all DLCs are checked and installed in Steam → Library → Space Engineers → Properties → DLC.
Kind regards,
Keen Software House
Hello,
We apologize that you are still experiencing this issue.
Sometimes DLCs appear once you restart the game and Steam, or restart PC eventually.
Also, see if all DLCs are checked and installed in Steam → Library → Space Engineers → Properties → DLC.
Kind regards,
Keen Software House
Hello
This procedure didn't help either, I reinstalled the steam client, I reinstalled the game twice and still nothing DLC appears in the game even though they are installed, I don't know what to do to make them work again.
---------- Původní e-mail ----------
Od: Space Engineers Support <support@keenswh.com>
Komu: Marek <Mendrygal@seznam.cz>
Hello
This procedure didn't help either, I reinstalled the steam client, I reinstalled the game twice and still nothing DLC appears in the game even though they are installed, I don't know what to do to make them work again.
---------- Původní e-mail ----------
Od: Space Engineers Support <support@keenswh.com>
Komu: Marek <Mendrygal@seznam.cz>
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards,
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards,
Keen Software House
Hello, Marek,
can you please share your log from the time of the crash with me?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, Marek,
can you please share your log from the time of the crash with me?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, this is not a crash, after the last update I do not see the DLC Warfare 1 and 2 , Heavy Industry, in the game although steam shows that they are installed. I can't find any entry because I tried to reinstall the game, unfortunately it didn't help.
---------- Původní e-mail ----------
Od: support@keenswh.com
Komu: Marek <Mendrygal@seznam.cz>
Hello, this is not a crash, after the last update I do not see the DLC Warfare 1 and 2 , Heavy Industry, in the game although steam shows that they are installed. I can't find any entry because I tried to reinstall the game, unfortunately it didn't help.
---------- Původní e-mail ----------
Od: support@keenswh.com
Komu: Marek <Mendrygal@seznam.cz>
Hello, Marek,
can you launch the game? If so, then there will be a log in the \Roaming\SpaceEngineers folder. Please share it with me (it is the text document). You said the game completely crashed, what do you mean by that?
Are you playing online or offline?
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, Marek,
can you launch the game? If so, then there will be a log in the \Roaming\SpaceEngineers folder. Please share it with me (it is the text document). You said the game completely crashed, what do you mean by that?
Are you playing online or offline?
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello
I didn't say that the game crashed, but that they don't show DLC in the game
---------- Původní e-mail ----------
Od: support@keenswh.com
Komu: Marek <Mendrygal@seznam.cz>
Hello
I didn't say that the game crashed, but that they don't show DLC in the game
---------- Původní e-mail ----------
Od: support@keenswh.com
Komu: Marek <Mendrygal@seznam.cz>
Hello, Marek,
thank you for the log. I can see that you are using an older version of Space Engineers. Can you please switch to the newest version which is 202.120 as some of the DLC cannot work on later versions?
Simply right click on Space Engineers in Steam library- click properties- go to betas and then change the version on right side.
Kind regards,
Keen Software House: QA Department
Hello, Marek,
thank you for the log. I can see that you are using an older version of Space Engineers. Can you please switch to the newest version which is 202.120 as some of the DLC cannot work on later versions?
Simply right click on Space Engineers in Steam library- click properties- go to betas and then change the version on right side.
Kind regards,
Keen Software House: QA Department
Hello
Thank you for the advice and willingness I only have version 1.201 see picture, vitry perhaps it bute work
---------- Původní e-mail ----------
Od: support@keenswh.com
Komu: Marek <Mendrygal@seznam.cz>
Hello
Thank you for the advice and willingness I only have version 1.201 see picture, vitry perhaps it bute work
---------- Původní e-mail ----------
Od: support@keenswh.com
Komu: Marek <Mendrygal@seznam.cz>
Hello, Marek,
the 202 version was a free update. It is named None in the list (at the very top). Hope it helps.
Kind regards,
Keen Software House: QA Department
Hello, Marek,
the 202 version was a free update. It is named None in the list (at the very top). Hope it helps.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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