Space Engineers refusing to load
Hi, I'm not sure if this is meant to be put in the submit bug tab instead so apologies if it is. I'm having an issue with space engineers. I have not played the game before and when I try and run it it what I presume to be the traditional start up screen appears for 15-30 seconds before it comes up with a pop up telling me that the game has crashed with a log which I will attach. I have had a friend who is a rather large fan of the game offer me solutions which include verifying the integrity of the game files, installing microsoft.net and checking if my drivers are up to date. I have attempted all of these solutions and not one has worked. I would greatly apricate it if you could help me as I've heard so many great things about this game and feel rather disappointed by this set back.
Kind Regards,
- Michael Young
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Michael Young,
I am very sorry you are experiencing this issue. Your friend gave you good advice but in order for me to determine where the problem is I need your log from the time of the crash. Can you please attach it here?
- You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, Michael Young,
I am very sorry you are experiencing this issue. Your friend gave you good advice but in order for me to determine where the problem is I need your log from the time of the crash. Can you please attach it here?
- You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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