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Game Saves Destroyed By Your Update
Won't Fix
Hi, your last update has destroyed my game saves! I am making a youtube video series on Space Engineers giving your company free advertising, but if your software is going to prove this unreliable I will remove it from my channel, but that would be a shame, could you please provide some technical support?
Kind Regards
Paul Douglas Gregory
Sent from ProtonMail, encrypted email based in Switzerland.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Beltane,
thank you for letting us know about this.
Can you please specify more? What exactly is wrong? What is happening on your side?
Does the game tries to load, fail and take you back to Main menu, or crash? Or is there any other outcome of the issue?
Did you try to load the game from backups? Does that work, or not?
Is there anything interesting (error/exception) in the log file? Can you share it to me, please?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
It would be also good if you can share me the whole save file, so I can take a look myself on that as well (please supply the backup folder within the save folder as well).
You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.
Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.
Thank you.
Kind Regards
Keen Software House: QA Department
Hello, Beltane,
thank you for letting us know about this.
Can you please specify more? What exactly is wrong? What is happening on your side?
Does the game tries to load, fail and take you back to Main menu, or crash? Or is there any other outcome of the issue?
Did you try to load the game from backups? Does that work, or not?
Is there anything interesting (error/exception) in the log file? Can you share it to me, please?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
It would be also good if you can share me the whole save file, so I can take a look myself on that as well (please supply the backup folder within the save folder as well).
You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.
Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.
Thank you.
Kind Regards
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello, Engineer,
thank you for writing back to us.
I will reopen this thread again for you.
It would also help if you can reply to the questions my colleague had about the issue on your side.
Kind Regards
Keen Software House: QA Department
Hello, Engineer,
thank you for writing back to us.
I will reopen this thread again for you.
It would also help if you can reply to the questions my colleague had about the issue on your side.
Kind Regards
Keen Software House: QA Department
Hello, Beltane,
if you can start the game, there must be a log file. Can you please look again in the \Roaming\SpaceEngineers folder? There will be logs, so please send me those.
Kind Regards
Keen Software House: QA Department
Hello, Beltane,
if you can start the game, there must be a log file. Can you please look again in the \Roaming\SpaceEngineers folder? There will be logs, so please send me those.
Kind Regards
Keen Software House: QA Department
Hello, Beltane,
as there has been no reply to this thread in some time, we will close it. If you're still experiencing this issue, please create a new thread.
Kind Regards
Keen Software House: QA Department
Hello, Beltane,
as there has been no reply to this thread in some time, we will close it. If you're still experiencing this issue, please create a new thread.
Kind Regards
Keen Software House: QA Department
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