Game crashes frequently since 11th May update was applied

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello, Paul!

Thank you for writing to us.

Please try lowering the game's graphic quality preset. To do so, go to Options → Graphics → Quality Preset → change it to Low/Mid → save the changes and check if you still experience game crashes.

If the game crash still happens, kindly try the following workarounds that might resolve the issue ;

Verify your game files on Steam

• Right-click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files

Delete SpaceEngineers.cfg file

• It means your game configuration will be deleted
• You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

• Same access as SpaceEngineers.cfg

• Back up your whole Space Engineers Roaming folder and delete it
• Restart Steam
• Reinstall VC Redist 2017
• Update graphic drivers
• Reinstall the game
• Make sure your operating system is fully updated

Start the game and check if the issue persists. If you still experience the issue, kindly send us the log files when experiencing a game crash.

• You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

We are looking forward to assisting you with this issue.

Kind regards,

Keen Software House: QA Department

Thank you for your prompt response. I'll run through the list and see how we go.

Hello. I completely uninstalled the game and deleted the %appdata%\Roaming\SpaceEngineers folder. My Graphics drivers were already up to date as were my Windows Updates. I started a new game and it crashed within 5 minutes.

I then turned down the Graphics Quality Preset to Medium. I have now been playing the game for several hours without incident.

I would have thought that a GTX 1080ti would be able to handle a greater load than I'm currently asking of it, in fact it handled it perfectly well up until the installation of the game update yesterday. The workaround of turning down the graphics detail is a great workaround as it enables me to play the game without issue and I thank you for providing the information that got me back into the game, but it is just that, a workaround. I would like the play the game at higher detail resolutions as I was able to do before this latest update so I would hope you would look into this further and fix it in a future update.

Thank you for your support. I play many games which sometimes require support but you have the fastest response time of any of them. You should be proud of this achievement, it really makes a difference to know that the player base is being heard and that you care about our gaming experience. Top marks.

Hello, Paul!

Thanks for the update.

We are glad to hear that you are no longer experiencing this issue.

As there is no further assistance needed from our side, we are closing this thread.

Please do not hesitate to contact us again if you happen to experience or observe any other issues.

Happy Engineering!

Kind Regards,

Keen Software House: QA Department