Industry

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello, Palem.

thank you for letting us know.

Can you please provide me more information?

What exactly is wrong? Can you share me a screenshot/video of the issue that you are experiencing?

What do you mean by "colors"? The armor skins?

This is started to happen to you just recently, or was it present as well in some level before?

After what DLC purchase this started to happen? Was it Automatons, the last one? Or you mean Heavy Industry? Or some other DLC?

Thank you.

Kind Regards

Keen Software House: QA Department

Hello, thank you for your answer.  I bought the big industry extension.  Here is a picture of my problem.  Textures change for no reason.  sometimes I see them correctly for a few seconds then the color disappears and becomes blurry

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hello I allow myself to contact you because my color problem is not solved.  how can i fix the situation

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all the colors are blurry.

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Hello, Palem,

thanks for the images.

Can you please try these workarounds so your problem might get solved?

• Verify your game files in Steam – right-click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
• Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
• Delete ShaderCache folder – same access as above
• Back up your whole Space Engineers Roaming folder and delete it
• Restart Steam
• Reinstall VC Redist 2017
• Update graphic drivers
• Reinstall the game
• Make sure your operating system is fully updated

Eventually you can try to lower your graphical settings in the game.

Please let me know if anything from above works for you. If you, can you please share me a log file of your game?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Thank you.

Kind Regards

Keen Software House: QA Department

Hello Engineer,

as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.

Kind regards,

Keen Software House: QA Department