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Intel Arc A770 shows error
Solved
My Desktop runs the new Intel Arc A770 GPU with the latest drivers (as of 3/23/2023)
Upon starting Space Engineers, it states an error that my drivers are too old
Note: SE does run if I hit "Cancel" on the error, so the game runs fine. I am pointing it out here as it confused me for a while
I have the same bug
Hello, Renz,
I am sorry you are experiencing this issue. Can you please try the following:
Verify your game files in Steam
-Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file
-You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
- It means your game configuration will be deleted
Delete ShaderCache folder
-Same access as SpaceEngineers.cfg
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Reinstall the game
Make sure your operating system is fully updated
Can I also ask if the game was working fine before you updated the drivers?
If none of these things work can you share your log with me, please?
-You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you.
Kind regards,
Keen Software House: QA Department
Hello, Renz,
I am sorry you are experiencing this issue. Can you please try the following:
Verify your game files in Steam
-Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file
-You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
- It means your game configuration will be deleted
Delete ShaderCache folder
-Same access as SpaceEngineers.cfg
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Reinstall the game
Make sure your operating system is fully updated
Can I also ask if the game was working fine before you updated the drivers?
If none of these things work can you share your log with me, please?
-You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello, Renz,
I would like to inform you that the new Intel Arc A770 GPU with the latest drivers are now supported. I hope this fixed your issue. If not, then please let us know.
Kind regards,
Keen Software House: QA Department
Hello, Renz,
I would like to inform you that the new Intel Arc A770 GPU with the latest drivers are now supported. I hope this fixed your issue. If not, then please let us know.
Kind regards,
Keen Software House: QA Department
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