This object is in archive!
Keen Official Servers are Server not Responding.
Solved
I am running on PC
Things I have tried to do myself to no avail.
Verified Steam Files
Deleted the ''SpaceEngineers.cfg'' file
Deleted the content of the ShaderCache folders.
Deleted everything inside of: AppData\Roaming\SpaceEngineers\
Deleted everything in Steam\steamapps\common\SpaceEngineers\TempContent
things worked fine yesterday, but today, my husband nor myself can connect.
I have the same bug
Hello, Rhonda,
thank you for the log. I contacted the admins and they told me they resolved the problem. However if you continue to experience this problem, please let me know and I will assist you further.
Thank you.
Kind regards,
Keen Software House: QA Department
Hello, Rhonda,
thank you for the log. I contacted the admins and they told me they resolved the problem. However if you continue to experience this problem, please let me know and I will assist you further.
Thank you.
Kind regards,
Keen Software House: QA Department
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Rhonda,
I am sorry you are experiencing this issue.
Can you please share further information with me?
Has this happened after for example an update? Are you using VPN which could interfere with the servers? Which servers are you trying to connect to? Can you share your log with me?
-You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you.
Kind regards,
Keen Software House: QA Department
Hello, Rhonda,
I am sorry you are experiencing this issue.
Can you please share further information with me?
Has this happened after for example an update? Are you using VPN which could interfere with the servers? Which servers are you trying to connect to? Can you share your log with me?
-You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you.
Kind regards,
Keen Software House: QA Department
Has this happened after for example an update?
Yes, it started after the update for experimental for the Automatons, but we're not using that.
Are you using VPN which could interfere with the servers?
No.
Which servers are you trying to connect to?
NA 1, 3, 4, 6
Can you share your log with me?
No, those files were deleted in an effort to try to connect.
We gave up trying and started playing on EoS servers. :(
Has this happened after for example an update?
Yes, it started after the update for experimental for the Automatons, but we're not using that.
Are you using VPN which could interfere with the servers?
No.
Which servers are you trying to connect to?
NA 1, 3, 4, 6
Can you share your log with me?
No, those files were deleted in an effort to try to connect.
We gave up trying and started playing on EoS servers. :(
Hello,
can you please try to connect to the servers again? A new log will be created from the time you tried to connect. There is not much I can do for you without it.
Thank you for understanding.
Kind regards,
Keen Software House: QA Department
Hello,
can you please try to connect to the servers again? A new log will be created from the time you tried to connect. There is not much I can do for you without it.
Thank you for understanding.
Kind regards,
Keen Software House: QA Department
Is this the file you need?
Is this the file you need?
Hello, Rhonda,
thank you for the log. I contacted the admins and they told me they resolved the problem. However if you continue to experience this problem, please let me know and I will assist you further.
Thank you.
Kind regards,
Keen Software House: QA Department
Hello, Rhonda,
thank you for the log. I contacted the admins and they told me they resolved the problem. However if you continue to experience this problem, please let me know and I will assist you further.
Thank you.
Kind regards,
Keen Software House: QA Department
Hello, Rhonda,
thank you for letting me know. I am glad your problem was resolved.
Kind regards,
Keen Software House: QA Department
Hello, Rhonda,
thank you for letting me know. I am glad your problem was resolved.
Kind regards,
Keen Software House: QA Department
Replies have been locked on this page!