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game will not open in steam

Patrick Messner shared this bug 21 months ago
Solved

my game will not open when i press play. the play button changes blue as if it is opening the game and then turns green again as if the game is closed. I have tried uninstalling numerous times and verifying game files.

Replies (3)

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Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Hello, Patrick,

thank you for letting us know about this issue that you are experiencing.

Can you please provide me more information?

Do you see the game's splash screen after pressing the Play button, or not even that?

Was the game working for you previously, or this is the first time you are trying to launch and play the game? If it was working before, is there anything you can think of that you changed on you PC (HW/SW)?

Is the game at least trying to launch? You can say that by checking if the game produce log at all.

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers. There are logs stored.

If the game is trying to launch and the logs are created, please send them to me (the text files named: SpaceEngineers_some numbers).

Thanks in advance.

Kind Regards

Keen Software House: QA Department

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sure thing.

There is no splash screen or anything. I've definitely been able to play before, i have 500 hours in game. It doesn't seem to produce a log file as the last log file shows SpaceEngineers_20210621_120507496 (2021_07_26 04_46_12 UTC).log which is probably the last time i was able to play the game. I replaced basically my whole computer including the boot drive, i'm able to download the game on this PC on steam though. It was a fresh windows install on the new boot drive.

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Hello, Patrick,

thank you for sharing the log file. However – as expected – that is worth nothing as it's from year 2021.

So I take it the game is not even trying to start.

You can try these general workarounds, that are helping most of the players to resolve most of the issues:

  • Verify your game files in Steam – right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
  • Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
  • Delete ShaderCache folder – same access as above
  • Back up your whole Space Engineers Roaming folder and delete it
  • Restart Steam
  • Reinstall VC Redist 2017
  • Update graphic drivers
  • Reinstall the game
  • Make sure your operating system is fully updated

Let me know how's the situation after trying these... if it gets any better and the game is at least begin to start and create log, please share that new log with me.

If nothing will help you from the list, please can you also share me a log from Windows event viewer? You can find "how-to" here:

https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/

Thanks.

Kind Regards

Keen Software House: QA Department

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I did all of that and it opens up and plays just fine now thanks.

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Hello, Patrick,

happy to hear that you are no longer experiencing this issue.

Since there is no further assistance needed from our side, I will close this thread now.

Please do not hesitate to contact us again, should you observe/experience any other issue.

Happy Engineering!

Kind Regards

Keen Software House: QA Department

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