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Game Crashing
Won't Fix
Hello, earlier today i was playing in my new save and i left my pc for a few minutes and when i got back the game had crashed. After this i havent been able to load the save at all, it loads like normal but then it starts unloading the world and during the unloading the game crashes. any idea how to fix this? i have been scouring the internet and i feel like i have tried everything but nothing seems to work.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Robin,
thank you for letting us know about the issue that you are experiencing.
Can you please share me more information?
It would be good to know what was the ultimate reason why the game crashed the first time, really. Sadly, you most likely don't know that since you are writing that you weren't there in the time of the crash.
This is the only save that is affected like this? Or do you experience this also on any other save that you have?
Are there any mods/scripts/plugins involved in the save that is suffering with this? Or was the game pure vanilla (no mods)?
Can you share me log file and the save (if mod-less and only one affected), so I can take a look on my side as well with your exact save, environment and settings?
For logs:
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
For saves:
You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.
Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.
Thank in advance. Any more information that you can think of sharing might help as well.
Kind Regards
Keen Software House: QA Department
Hello, Robin,
thank you for letting us know about the issue that you are experiencing.
Can you please share me more information?
It would be good to know what was the ultimate reason why the game crashed the first time, really. Sadly, you most likely don't know that since you are writing that you weren't there in the time of the crash.
This is the only save that is affected like this? Or do you experience this also on any other save that you have?
Are there any mods/scripts/plugins involved in the save that is suffering with this? Or was the game pure vanilla (no mods)?
Can you share me log file and the save (if mod-less and only one affected), so I can take a look on my side as well with your exact save, environment and settings?
For logs:
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
For saves:
You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.
Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.
Thank in advance. Any more information that you can think of sharing might help as well.
Kind Regards
Keen Software House: QA Department
Hello,
thank you for the log. I noticed you are using Windows 11 which is currently not supported. You are also using mods and plugins which are crashing the game. Also the new beta update could have further break the mods you are using since they are probably not updated yet.
I would suggest you to deactivate all of the mods and plugins and try playing again in vanilla. If your issue persists then please share you save and log with us again.
Thank you for understanding.
Kind regards,
Keen Software House: QA Department
Hello,
thank you for the log. I noticed you are using Windows 11 which is currently not supported. You are also using mods and plugins which are crashing the game. Also the new beta update could have further break the mods you are using since they are probably not updated yet.
I would suggest you to deactivate all of the mods and plugins and try playing again in vanilla. If your issue persists then please share you save and log with us again.
Thank you for understanding.
Kind regards,
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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