I can not blueprint

I am not posting as I am the actual person

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Ok I will be there later today probably around 15:30

Sent from Outlook for iOS

Hi when can I speak with the person that will help

This happened when I was testing the new automatons beta update when it crashes when testing the event controller.

Hello, tyrone,

thank you for letting us know about this issue that you are experiencing.

Can you please share me more information?

What exactly is happening on your side when you try to do a blueprint? Is there any textbox present, any error pop-up?

If your are referring to being able to use these blueprints from beta back in v201, then there is nothing to do from our side, as these are from different branch.

But your issue more seems like your game crashed when you try to do the blueprint? And from that time on, it is stuck like this? Are you able to make new blueprints back on v201? Or it's not working for you even there?

Can you please send me some of your blueprints (if possible), log from the game session where you are trying to do the blueprints and video so I can see exactly what is happening on your side?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Thanks.

Kind Regards

Keen Software House: QA Department

To the first question no. No text or error boxes appear. It just dos not blueprint my ships but I can past previous blueprints in. The oh is what happens when I blueprint in beta and normal game.

Hello, tyrone,

thank you for the video.

Can you please these workarounds and see if anything fix the issue on your side?

• Verify your game files in Steam – right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
• Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
• Delete ShaderCache folder – same access as above
• Back up your whole Space Engineers Roaming folder and delete it
• Restart Steam
• Reinstall the game
• Make sure your operating system is fully updated

If nothing from above would work, please share me the log file from the session where you are trying to do blueprints, so I can see if there is any error related to this action.

Kind Regards

Keen Software House: QA Department

Ok will do it will be over the weekend

Thanks for your help and support. I have can now blueprint my designs again. The service was great

Hello, tyrone,

happy to hear that the issue is no longer happening on your side :)

Since there is no further assistance needed from our side, I will close this thread now.

Please do not hesitate to contact us again if you happen to experience/observe any other issue.

Happy Engineering!

Kind Regards

Keen Software House: QA Department