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Game will not launch
Won't Fix
I have verified integrity of game files, redownloaded the game, deleted the cfg file, restarted my computer, updated my graphics driver, reinstalled c++ visuals, and ensured my os is fully updated
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Guy,
thank you for letting us know.
Can you please share me more information?
If you are writing that the game won't launch... how does it look in the Steam, when you try to start it?
Is there at least splash screen or loading screen present, as the game is trying to load and start? Or you are not even able to get to this state?
In Steam, do the Start button change to Stop or anything else, or you just click it and nothing happens, with even the Play button not updating?
If the game is not starting at all for you, I take it there is no log created that you can share, right? Can you please check?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
If anything there, please send me the file(s) that are created when you try to launch the game.
If nothing there, can you share me a log file from Windows Event Viewer as described here?
https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/
Can you also share me your PC specification?
Thanks in advance.
Kind Regards
Keen Software House: QA Department
Hello, Guy,
thank you for letting us know.
Can you please share me more information?
If you are writing that the game won't launch... how does it look in the Steam, when you try to start it?
Is there at least splash screen or loading screen present, as the game is trying to load and start? Or you are not even able to get to this state?
In Steam, do the Start button change to Stop or anything else, or you just click it and nothing happens, with even the Play button not updating?
If the game is not starting at all for you, I take it there is no log created that you can share, right? Can you please check?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
If anything there, please send me the file(s) that are created when you try to launch the game.
If nothing there, can you share me a log file from Windows Event Viewer as described here?
https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/
Can you also share me your PC specification?
Thanks in advance.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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