Game fails at launcher

Kaden Osborn shared this bug ago

Solved

I recently just bought the game and when I go to launch it the Launcher pops up but instantly fails to respond, upon waiting it will crash, I have tried multiple times to meet the same thing. I haven't been able to find anyone else with this problem as most people have either already played the game or have mods installed. I have done neither. I have checked the integrity of the game files as well as reinstalled the game, I don't know fuck all about coding or programmer's language which is why Im reaching out for help. My log is here: https://pastebin.com/J431EHkJ

The photo I am attaching is what I see before the game crashes or I get the pop-up from windows stating it has failed.

Thank you for your help -Kaden Osborn

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Replies (2)

Space Engineers Support ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Keen SWH QA Agent 2 ●

Hello, engineer!

Sorry to hear you're experiencing this issue.

Considering the exception/error in your log, kindly try the following steps that might solve the issue ;

Go to https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0
Download and install vc_redist.[x86||x64||arm64].exe
Try launching Space Engineers.

Please let us know if the provided solution resolves your issue.

Kind Regards,

Keen Software House: QA Department

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Kaden Osborn ●

Hello I was the person experiencing this bug I had to use another account but besides the fact it fixed the issue weirdly but its a fix none the less, I downloaded both the X64 and X86 as ARM64 was not compatible with my processor and when I launch the game it seems as if it wants to crash, windows will even tell me it is failing to respond but if I click wait for it to respond it will instantly boot up to the intro. Every time I launch the game it does this but as long as it works I'm ok with it. Thank you very much for your help, I wish you the very best-Kaden Osborn

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Keen SWH QA Agent 2 ●

Hello, Kaden!

Thanks for reaching back to us with the update.

We are glad to know that the game is working fine for you now.

Since there is no more assistance needed from our side, we are closing this thread.

Please do not hesitate to contact us again if you happen to have/observe any other issues.

Happy Engineering!

Kind Regards,

Keen Software House: QA Department

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