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help please i currently cannot play ANY server

ALEXANDER ERIK COATNEY shared this bug 14 months ago
Solved

so it all worked fine lastnight with no issues as my PC is plenty good enough to run the game and i have no idea whats going on lol ive tried deleting cache, shaders, i even uninstalled and reinstalled to a completely different hard drive and still kicks me everytime saying and error occured and to check the logs.

Replies (4)

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Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Hello, ALEXANDER,

thank you for letting us know about the issue that you are experiencing.

After investigation of your log, I can see that you are using plugin and mods in the game.

Unfortunately, we do not support plugins and suggest players to not use them. Plugins are potentially dangerous and can damage the computer.

Same goes for mods. As there are hundreds and probably thousands of them out there, we do not and can not support mods. It's the mod creator/owner responsibility to make sure their mod is up to date and working fine with the vanilla game. Also having multiple mods bring up the option for even the mods not being compatible among each other.

Please get all the mods, plugins and scripts (any 3rd party SW) deleted from your game and try to load it in vanilla (no mods) state.

Try to join some un-modded (preferably Keen official) server. If the issue will persist, please send me new log from that game session. Also please be more specific about the servers that you are trying to join.

Kind Regards

Keen Software House: QA Department

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yes it was due to one of the plugins, not sure which one or why yet, just turned them all off and verified game files.

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Hello, ALEXANDER,

thank you for writing back to us.

Happy to hear that you are no longer experiencing issues.

Since there is no further assistance needed from our side, I will close this thread now.

Please do not hesitate to contact us again if you happen to observe or experience any other issue.

Happy Engineering!


Kind Regards

Keen Software House: QA Department

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