Cant start the game
Fresh install won't launch and log only shows that it can't find a config file but doesn't create one. The game also just sits in task manager with static RAM usage and won't close so each attempt at fixes (DX11 reinstall, VCRedist reinstall etc.,) requires a full system restart.
Event Viewer shows;
.NET Runtime ERROR:
Application: SpaceEngineers.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at VRage.Platform.Windows.Render.MyWindowsRender..ctor(VRage.Utils.MyLog, VRage.Platform.Windows.Forms.MyWindowsWindows)
at VRage.Platform.Windows.MyVRagePlatform..ctor(System.String, VRage.Utils.MyLog, System.String, Boolean)
at SpaceEngineers.MyProgram.Main(System.String[])
Application Error:
Faulting application name: SpaceEngineers.exe, version: 1.0.0.0, time stamp: 0xc30301c2
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2364, time stamp: 0x5b7d4d22
Exception code: 0xe0434352
Fault offset: 0x000000000002cd29
Faulting process ID: 0x10e0
Faulting application start time: 0x01d937fc2c22e10e
Faulting application path: E:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report ID: 9bd76ab4-b497-442e-9b00-5b0f0b39ee00
Faulting package full name:
Faulting package-relative application ID:
I have the same bug
Forgot sys info
Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: MS-7D15
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: 11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz
CPU Family: 0x6
CPU Model: 0xa7
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3504 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Supported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Supported
AVX512VNNI: Supported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 3080 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.15.2824
DirectX Driver Version: 31.0.15.2824
Driver Date: 1 15 2023
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 3080 Ti
VendorID: 0x10de
DeviceID: 0x2208
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 3840 x 2160
Desktop Resolution: 5760 x 2160
Primary Display Size: 27.44" x 15.43" (31.46" diag)
69.7cm x 39.2cm (79.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 12287 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (4- G533 Gaming Headse
Memory:
RAM: 32647 MB
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 7145770 MB
Largest Free Hard Disk Block: 2761881 MB
OS Install Date: Aug 04 2021
Game Controller: XInput Controller #1 detected
MAC Address hash: 37f6838b48f5c342ca9ccde2d12d6dca71dc4f3f
Storage:
Disk serial number hash: 9e0fa03
Number of SSDs: 0
Number of HDDs: 0
Forgot sys info
Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: MS-7D15
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: 11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz
CPU Family: 0x6
CPU Model: 0xa7
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3504 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Supported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Supported
AVX512VNNI: Supported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 3080 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.15.2824
DirectX Driver Version: 31.0.15.2824
Driver Date: 1 15 2023
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 3080 Ti
VendorID: 0x10de
DeviceID: 0x2208
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 3840 x 2160
Desktop Resolution: 5760 x 2160
Primary Display Size: 27.44" x 15.43" (31.46" diag)
69.7cm x 39.2cm (79.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 12287 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (4- G533 Gaming Headse
Memory:
RAM: 32647 MB
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 7145770 MB
Largest Free Hard Disk Block: 2761881 MB
OS Install Date: Aug 04 2021
Game Controller: XInput Controller #1 detected
MAC Address hash: 37f6838b48f5c342ca9ccde2d12d6dca71dc4f3f
Storage:
Disk serial number hash: 9e0fa03
Number of SSDs: 0
Number of HDDs: 0
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, David,
thank you for contacting us on our forum.
From logs that you shared I can see that there is kernelbase crash happening on your side.
The kernelbase.dll crash occurs in a wide range of games and apps in general. The crash isn't typically caused by Space Engineers and may be the result of a system issue.
However, you can try and take the following steps:
Update Windows
Update your graphic drivers
Reinstall the Visual Studio redistributable: Download the latest version from the official Microsoft website (x86: vc_redist.x86.exe OR x64: vc_redist.x64.exe)
Run as a different user (a corrupt Windows user profile is a common source of this error)
Some players have fixed this issue using this workarounds:
Add -skipintro into the game launch options
Rename / Delete "\Steam\SteamApps\common\SpaceEngineers\Content\Videos" folder
Delete this directory: \AppData\Roaming\SpaceEngineers\Promo (You can access your files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.)
Let me know if something from above works for you.
Kind Regards
Keen Software House: QA Department
Hello, David,
thank you for contacting us on our forum.
From logs that you shared I can see that there is kernelbase crash happening on your side.
The kernelbase.dll crash occurs in a wide range of games and apps in general. The crash isn't typically caused by Space Engineers and may be the result of a system issue.
However, you can try and take the following steps:
Update Windows
Update your graphic drivers
Reinstall the Visual Studio redistributable: Download the latest version from the official Microsoft website (x86: vc_redist.x86.exe OR x64: vc_redist.x64.exe)
Run as a different user (a corrupt Windows user profile is a common source of this error)
Some players have fixed this issue using this workarounds:
Add -skipintro into the game launch options
Rename / Delete "\Steam\SteamApps\common\SpaceEngineers\Content\Videos" folder
Delete this directory: \AppData\Roaming\SpaceEngineers\Promo (You can access your files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.)
Let me know if something from above works for you.
Kind Regards
Keen Software House: QA Department
Retried all the above fixes and deleted the promo folder. In the end I found that I couldn't use alternative PC user accounts either. This led me to do a windowsOS repair and all is well! Thank you for the ideas and fixes, all the best!
Retried all the above fixes and deleted the promo folder. In the end I found that I couldn't use alternative PC user accounts either. This led me to do a windowsOS repair and all is well! Thank you for the ideas and fixes, all the best!
Hello, David,
happy to hear that ultimately it worked!
Since there is no further assistance needed from our side, I will close this ticket.
If you happen to stumble into any other issue in the future, please do not hesitate to contact us again.
Happy Engineering!
Kind Regards
Keen Software House: QA Department
Hello, David,
happy to hear that ultimately it worked!
Since there is no further assistance needed from our side, I will close this ticket.
If you happen to stumble into any other issue in the future, please do not hesitate to contact us again.
Happy Engineering!
Kind Regards
Keen Software House: QA Department
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