This object is in archive! 

game crashing when i try to start it after installing new graphics card

Jacob Krompetz shared this bug 14 months ago
Won't Fix

the game wont start and keeps crashing. This started happening after I installed a new graphics card. all of the other games I have work fine and even perform better with the new card. I am on the steam version. Any suggestions for me to fix this? I've been wanting to play this game a lot now that I should be able to run it better than before.

Replies (3)

photo
0

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

photo
1

Hello, Jacob!

Sorry to hear you are experiencing this issue.

Kindly try the following workarounds that might resolve your issue ;

Verify your game files on Steam

  • Right-click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files

Delete SpaceEngineers.cfg file

  • It means your game configuration will be deleted
  • You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

  • Same access as SpaceEngineers.cfg
  • Back up your whole Space Engineers Roaming folder and delete it
  • Restart Steam
  • Reinstall VC Redist 2017
  • Update graphic drivers
  • Reinstall the game
  • Make sure your operating system is fully updated

If the issue persists, could you send us the latest game log files and log from the Windows Event Viewer when experiencing this issue?

  • You can access game log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).

To do this right, please follow these steps:

1) Select the correct file on the left side (Application)

2) Select first the .NET runtime error from the top (using default ordering)

3) Copy the large bottom text and send it to us.

Please Note: make sure that the info is from the Application: SpaceEngineers.exe

We are looking forward to assisting you with this issue.

Kind Regards,

Keen Software House: QA Department

photo
1

Hello, Engineer!

Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.

If you or any other player will experience this issue again, please make a new thread and provide all needed info there.

Thank you for understanding.

Kind Regards

Keen Software House: QA Department

Replies have been locked on this page!