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game crashing when i try to start it after installing new graphics card
Won't Fix
the game wont start and keeps crashing. This started happening after I installed a new graphics card. all of the other games I have work fine and even perform better with the new card. I am on the steam version. Any suggestions for me to fix this? I've been wanting to play this game a lot now that I should be able to run it better than before.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Jacob!
Sorry to hear you are experiencing this issue.
Kindly try the following workarounds that might resolve your issue ;
Verify your game files on Steam
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
If the issue persists, could you send us the latest game log files and log from the Windows Event Viewer when experiencing this issue?
To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).
To do this right, please follow these steps:
1) Select the correct file on the left side (Application)
2) Select first the .NET runtime error from the top (using default ordering)
3) Copy the large bottom text and send it to us.
Please Note: make sure that the info is from the Application: SpaceEngineers.exe
We are looking forward to assisting you with this issue.
Kind Regards,
Keen Software House: QA Department
Hello, Jacob!
Sorry to hear you are experiencing this issue.
Kindly try the following workarounds that might resolve your issue ;
Verify your game files on Steam
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
If the issue persists, could you send us the latest game log files and log from the Windows Event Viewer when experiencing this issue?
To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).
To do this right, please follow these steps:
1) Select the correct file on the left side (Application)
2) Select first the .NET runtime error from the top (using default ordering)
3) Copy the large bottom text and send it to us.
Please Note: make sure that the info is from the Application: SpaceEngineers.exe
We are looking forward to assisting you with this issue.
Kind Regards,
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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