[1.201.014] EOS "Ghost" Crash
A most unsettling crash has been discovered to randomly take place. Where a normal crash often results from an exception being thrown, here no exception or even error message can be observed, with the log ending such as:
2023-01-30 21:11:34.390 - Thread: 23 -> STATISTICS LEGEND,time,ReceivedPerSecond,SentPerSecond,PeakReceivedPerSecond,PeakSentPerSecond,OverallReceived,OverallSent,CPULoadSmooth,ThreadLoadSmooth,GetOnlinePlayerCount,Ping,GCMemoryUsed,ProcessMemory,PCUBuilt,PCU,GridsCount,RenderCPULoadSmooth,RenderGPULoadSmooth,HardwareCPULoad,HardwareAvailableMemory,FrameTime,LowSimQuality,FrameTimeLimit,FrameTimeCPU,FrameTimeGPU,CPULoadLimit,TrackedMemory,GCMemoryAllocated,PersistedEncounters,EncounterEntities
2023-01-30 21:11:34.390 - Thread: 23 -> STATISTICS,32108.9166667,0.07116032,0.2633848,4.437288,2.158751,838.0266,1801.997,34.22557,36.97969,12,0,2252.588,4514.867,332303,-299960,193,0,0,0.07105618,25053,0,0,16.66667,0,0,100,1354166304,2252.588,0,0
2023-01-30 21:11:34.390 - Thread: 23 -> MEMORY LEGEND,Srv,Uav,Read,Debug,Index,Audio,SrvUav,Vertex,Buffers,Physics,Planets,Systems,Textures,Indirect,Constant,RwTextures,Dx11Render,MeshBuffers,FileTextures,DepthStencil,TileTextures,Voxels-Native,CustomTextures,HeightmapFaces,Mesh GPU Buffers,BitStreamBuffers,GeneratedTextures,FileArrayTextures,NativeDictionaries,CubemapDataBuffers,HeightDetailTexture,MyDeviceWriteBuffers,ShadowCascadesStatsBuffers,AI_PathFinding,EpicOnlineServices,EpicOnlineServicesWrapper
2023-01-30 21:11:34.390 - Thread: 23 -> MEMORY VALUES,0,0,0,0,0,0,0,0,0,276,363,1291,0,0,0,0,0,0,0,0,0,0,0,144,0,234,0,0,409,216,3,0,0,0,0,0
This makes it impossible to determine exactly what caused the crash.
I have the same bug
Hello, engineer!
Sorry to hear you're experiencing this issue.
Could you share some additional information about the issue?
Is this EOS server a DS or Keen's official one?
Are you experiencing crashes on other servers as well?
Kindly send us the whole log file when experiencing this issue.
We are looking forward to assisting you with this issue.
Kind Regards,
Keen Software House: QA Department
Hello, engineer!
Sorry to hear you're experiencing this issue.
Could you share some additional information about the issue?
Is this EOS server a DS or Keen's official one?
Are you experiencing crashes on other servers as well?
Kindly send us the whole log file when experiencing this issue.
We are looking forward to assisting you with this issue.
Kind Regards,
Keen Software House: QA Department
This EOS server is a dedicated server run by me, if this happens on other places i dont know since that would only show up in the server logs, which i only have access to on my own server. Heres a log displaying the behavior in full:
This EOS server is a dedicated server run by me, if this happens on other places i dont know since that would only show up in the server logs, which i only have access to on my own server. Heres a log displaying the behavior in full:
Hello, engineer!
Could you also send us your (client) log and the log from the Windows Event Viewer when experiencing this issue on your DS?
To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In the Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).
To do this right, please follow these steps:
1) Select the correct file on the left side (Application)
2) Select first the .NET runtime error from the top (using default ordering)
3) Copy the large bottom text and send it to us.
Please Note: make sure that the info is from the Application: SpaceEngineers.exe
Kind Regards,
Keen Software House: QA Department
Hello, engineer!
Could you also send us your (client) log and the log from the Windows Event Viewer when experiencing this issue on your DS?
To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In the Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).
To do this right, please follow these steps:
1) Select the correct file on the left side (Application)
2) Select first the .NET runtime error from the top (using default ordering)
3) Copy the large bottom text and send it to us.
Please Note: make sure that the info is from the Application: SpaceEngineers.exe
Kind Regards,
Keen Software House: QA Department
The log from the event viewer is the following:
Application: SpaceEngineersDedicated.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFBF61B03C6
Stack:
Sadly, im unable to get the client log files as i wasnt around when this crash occured.
The log from the event viewer is the following:
Application: SpaceEngineersDedicated.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFBF61B03C6
Stack:
Sadly, im unable to get the client log files as i wasnt around when this crash occured.
Hello, engineer!
Thank you for providing further information.
The exception error in the Windows Event Viewer log seems to be associated with a memory issue or conflict with drivers.
Kindly try the following workarounds that might resolve the issue.
Verify your game files on Steam
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
If the issue persists, kindly send us the DS world save you're experiencing this issue with.
Kind Regards,
Keen Software House: QA Department
Hello, engineer!
Thank you for providing further information.
The exception error in the Windows Event Viewer log seems to be associated with a memory issue or conflict with drivers.
Kindly try the following workarounds that might resolve the issue.
Verify your game files on Steam
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
If the issue persists, kindly send us the DS world save you're experiencing this issue with.
Kind Regards,
Keen Software House: QA Department
Heres the full world from the server.
Heres the full world from the server.
Still being experienced on the latest version (1.202.124).
Still being experienced on the latest version (1.202.124).
Hello engineer!
Thank you for providing additional information.
After reviewing the log, we did not find any errors or exceptions. Furthermore, we were unable to reproduce or experience any crashes with the provided world save.
Have you managed to identify the steps to reproduce this 'ghost crash,' or has it been resolved by following the workaround mentioned in our previous response?
Kind regards,
Keen Software House QA Department
Hello engineer!
Thank you for providing additional information.
After reviewing the log, we did not find any errors or exceptions. Furthermore, we were unable to reproduce or experience any crashes with the provided world save.
Have you managed to identify the steps to reproduce this 'ghost crash,' or has it been resolved by following the workaround mentioned in our previous response?
Kind regards,
Keen Software House QA Department
Hello, engineer!
as there has been no reply to this thread in some time, we will close it. If you're still experiencing this issue, please create a new thread.
Kind Regards,
Keen Software House: QA Department
Hello, engineer!
as there has been no reply to this thread in some time, we will close it. If you're still experiencing this issue, please create a new thread.
Kind Regards,
Keen Software House: QA Department
Replies have been locked on this page!