game will not launch
Hi,
I've read through the FAQ's and countless other threads online with this issue. I've tried everything short of reinstalling my OS.
I just bought the game 2 days ago and it just won't launch. It claims to be running as a process in the task manager, but it isn't, and also will not close/end task.
When 'launched' there is no black screen or other screen at all. Nothing happens.
It does however create a log file every time it tries to launch. Here is the text below.
2023-01-12 22:11:48.089 - Thread: 1 -> Log Started
2023-01-12 22:11:48.089 - Thread: 1 -> Timezone (local - UTC): 11h
2023-01-12 22:11:48.089 - Thread: 1 -> App Version: 01_201_014
2023-01-12 22:11:48.106 - Thread: 1 -> Is official: True [NO][IS][NAMP]
2023-01-12 22:11:48.107 - Thread: 1 -> Branch / Sandbox: SVN
2023-01-12 22:11:48.108 - Thread: 1 -> Environment.ProcessorCount: 6
2023-01-12 22:11:48.198 - Thread: 1 -> Environment.OSVersion: Microsoft Windows 10 Home (Microsoft Windows NT 10.0.19044.0)
2023-01-12 22:11:48.198 - Thread: 1 -> Environment.CommandLine: "C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe"
2023-01-12 22:11:48.198 - Thread: 1 -> Environment.Is64BitProcess: True
2023-01-12 22:11:48.198 - Thread: 1 -> Environment.Is64BitOperatingSystem: True
2023-01-12 22:11:48.198 - Thread: 1 -> Environment.Version: .NET Framework 4.8.4515.0
2023-01-12 22:11:48.198 - Thread: 1 -> Environment.CurrentDirectory: C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64
2023-01-12 22:11:48.204 - Thread: 1 -> CPU Info: Intel(R) Core(TM) i5-9600KF CPU @ 3.70GHz
2023-01-12 22:11:48.204 - Thread: 1 -> IntPtr.Size: 8
2023-01-12 22:11:48.204 - Thread: 1 -> Default Culture:
2023-01-12 22:11:48.204 - Thread: 1 -> Default UI Culture:
2023-01-12 22:11:48.208 - Thread: 1 -> MyConfig.Load() - START
2023-01-12 22:11:48.212 - Thread: 1 -> Path: C:\Users\randa\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg
2023-01-12 22:11:48.212 - Thread: 1 -> Config file not found! C:\Users\randa\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg
2023-01-12 22:11:48.214 - Thread: 1 -> NewNewGameScreen: False
2023-01-12 22:11:48.215 - Thread: 1 -> MyConfig.Load() - END
I have the same bug
Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: B365M DS3H WIFI
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-9600KF CPU @ 3.70GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xd
CPU Type: 0x0
Speed: 3696 Mhz
6 logical processors
6 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 2070 SUPER
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.15.2802
DirectX Driver Version: 31.0.15.2802
Driver Date: 12 22 2022
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 2070 SUPER
VendorID: 0x10de
DeviceID: 0x1e84
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 3840 x 2160
Desktop Resolution: 3840 x 2160
Primary Display Size: 40.00" x 22.52" (45.87" diag)
101.6cm x 57.2cm (116.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (RIG-800PRO)
Memory:
RAM: 16325 MB
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 3543383 MB
Largest Free Hard Disk Block: 962402 MB
OS Install Date: Apr 16 2021
Game Controller: None detected
MAC Address hash: af53d122836c3b227b5befbe509c3e193abbdf4a
Storage:
Disk serial number hash: bd88177f
Number of SSDs: 0
Number of HDDs: 0
Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: B365M DS3H WIFI
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-9600KF CPU @ 3.70GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xd
CPU Type: 0x0
Speed: 3696 Mhz
6 logical processors
6 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 2070 SUPER
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.15.2802
DirectX Driver Version: 31.0.15.2802
Driver Date: 12 22 2022
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 2070 SUPER
VendorID: 0x10de
DeviceID: 0x1e84
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 3840 x 2160
Desktop Resolution: 3840 x 2160
Primary Display Size: 40.00" x 22.52" (45.87" diag)
101.6cm x 57.2cm (116.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (RIG-800PRO)
Memory:
RAM: 16325 MB
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 3543383 MB
Largest Free Hard Disk Block: 962402 MB
OS Install Date: Apr 16 2021
Game Controller: None detected
MAC Address hash: af53d122836c3b227b5befbe509c3e193abbdf4a
Storage:
Disk serial number hash: bd88177f
Number of SSDs: 0
Number of HDDs: 0
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Randall!
Sorry to hear that you are experiencing this issue.
It seems the game can't find the config (.cfg) file. If possible, could you get the config file (file name: SpaceEngineers.cfg) from a friend who also plays Space Engineers? Or, you can try SE's new/fresh installation. To do so, uninstall the game from Steam. Delete every leftover in the Roaming/SE and Steam/SE folders. Reinstall the game and try to play.
If the issue persists, could you send us the game's log, and the log from the Windows Event Viewer when experiencing this issue?
To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).
To do this right, please follow these steps:
1) Select the correct file on the left side (Application)
2) Select first the .NET runtime error from the top (using default ordering)
3) Copy the large bottom text and send it to us.
Please Note: make sure that the info is from the Application: SpaceEngineers.exe
We are looking forward to assisting you with this issue.
Kind Regards,
Keen Software House: QA Department
Hello, Randall!
Sorry to hear that you are experiencing this issue.
It seems the game can't find the config (.cfg) file. If possible, could you get the config file (file name: SpaceEngineers.cfg) from a friend who also plays Space Engineers? Or, you can try SE's new/fresh installation. To do so, uninstall the game from Steam. Delete every leftover in the Roaming/SE and Steam/SE folders. Reinstall the game and try to play.
If the issue persists, could you send us the game's log, and the log from the Windows Event Viewer when experiencing this issue?
To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).
To do this right, please follow these steps:
1) Select the correct file on the left side (Application)
2) Select first the .NET runtime error from the top (using default ordering)
3) Copy the large bottom text and send it to us.
Please Note: make sure that the info is from the Application: SpaceEngineers.exe
We are looking forward to assisting you with this issue.
Kind Regards,
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Replies have been locked on this page!