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Constant Crashing

Garth LaPointe shared this bug 15 months ago
Won't Fix

The same file that I've tried to load for the last couple of months keeps crashing.  This file use to work on an old computer 3 years ago with no issues, but can't even stay up on a new machine.  FIX

Replies (3)

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Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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1

Hello, Garth,

thanks for letting us know and we are sorry to hear that you are experiencing issues.

Can you please share me more information? What exactly are you doing in the game when the crash happens? Is there any error message present? Does this crash happens only on one save game or on multiple?

Are you using any mods in the game?

Please supply me a log file from one of the affected sessions where the game crashes for you.

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

You can try the general workarounds/fixes in the meantime, that helps most of the players overcome some issues:

  • Verify your game files in Steam – right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
  • Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
  • Delete ShaderCache folder – same access as above
  • Back up your whole Space Engineers Roaming folder and delete it
  • Restart Steam
  • Reinstall VC Redist 2017
  • Update graphic drivers
  • Reinstall the game
  • Make sure your operating system is fully updated

Please let me know if anything from above works for you and fix your issue. If not, please send me the log file as asked above.

Thanks.

Kind Regards

Keen Software House: QA Department

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Hello, Engineer!

Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.

If you or any other player will experience this issue again, please make a new thread and provide all needed info there.

Thank you for understanding.

Kind Regards

Keen Software House: QA Department

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You have the log files, file closure denied.

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