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Crashing while loading into any world
Won't Fix
Hi, I'm having an issue loading the game, I've tried all fixes I could find on steam community forums, reverse searching my log has led me to a few links that seem to have logs attached to some posts on here already however I can't find which forums have these logs.
This is a weird issue as it does not contain any crash information yet the game closes upon load.
If you could merge this ticket to one of these or find the tickets, and help suggest ideas on what to do to fix this that would be ideal:
Thanks in advance!
Files:
message.txt
I have the same bug
I should add that the fixes include reinstalling the game, so verifying the files should not do anything.
I should add that the fixes include reinstalling the game, so verifying the files should not do anything.
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, engineer!
Thank you for writing to us.
Though you have already mentioned trying different fixes (reinstalling the game, verifying files, etc.), we still recommend retrying the following steps to be sure that you haven't missed any of the possible workarounds;
Verify your game files on Steam
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
You can also try SE's new/fresh installation by deleting every leftover in the Roaming/SE and Steam SE folders.
If the issue persists, kindly send us the log files from the SE's folder and Windows Event Viewer.
To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).
To do this right, please follow these steps:
1) Select the correct file on the left side (Application)
2) Select first the .NET runtime error from the top (using default ordering)
3) Copy the large bottom text and send it to us.
Please Note: make sure that the info is from the Application: SpaceEngineers.exe
Kind Regards,
Keen Software House: QA Department
Hello, engineer!
Thank you for writing to us.
Though you have already mentioned trying different fixes (reinstalling the game, verifying files, etc.), we still recommend retrying the following steps to be sure that you haven't missed any of the possible workarounds;
Verify your game files on Steam
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
You can also try SE's new/fresh installation by deleting every leftover in the Roaming/SE and Steam SE folders.
If the issue persists, kindly send us the log files from the SE's folder and Windows Event Viewer.
To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).
To do this right, please follow these steps:
1) Select the correct file on the left side (Application)
2) Select first the .NET runtime error from the top (using default ordering)
3) Copy the large bottom text and send it to us.
Please Note: make sure that the info is from the Application: SpaceEngineers.exe
Kind Regards,
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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