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Spiel stürzt direkt nach dem laden des Start Bildschirms ab, Game crashes right after loading the splash screen

David Even shared this bug ago

Won't Fix

Hallo mein ( Space engineern ) spiel läd, ein kleines fester mit bild und schriftzug öffnet sich und dann soll der startbildschirm kommen da ist dann schluss ein kurzes geräusch der bildschirm bleibt schwarz nur der mauszeiger ändert sich in die spieloptik.. dannach wird das spiel beendet un kehrt autoatisch in windows zurück.

Hello, my (Space engineers) game is loading, a small window with a picture and lettering opens and then the start screen should appear, then there is a short noise, the screen remains black, only the mouse pointer changes to the game optics.. then the game ends and automatically returns to windows.

I have the same bug

Replies (6)

Space Engineers Support ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Ondrej Borz ●

Hello, David,

thanks for letting us know about the issue that you are experiencing and we are sorry that it is happening in a first place.

Can you please provide more information? Especially log file would be great so I can take a look what is happening with your game.

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers. Please share me the whole log file.

Thanks in advance.

Kind Regards

Keen Software House: QA Department

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David Even ●

Yes and where exactly is this file? or what exactly is her name?

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Ondrej Borz ●

Hello, David,

as mentioned in the previous comment, you can find the log files in the Space Engineers folder in the Roaming folder.

To reach this folder, please write %appdata% into your Windows search bar. You will be redirected to the hidden Roaming folder.

From the Space Engineers folder, please send me both – the most recent "SpaceEngineers_(some numbers)_(some other numbers)" and "VRageRender-DirectX11_(some numbers)" files.

Kind Regards

Keen Software House: QA Department

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David Even ●

please, i hope this is what you wanted and it helps you to help me

Files:

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Keen SWH QA Agent 2 ●

Hello, David!

Thank you for providing the log files.

After investigating your log, it seems you are using two Displays/Monitors. Kindly disconnect one monitor and restart the game to check if it launches correctly and you can play it.

If the issue persists, please try the following workarounds that might resolve your issue.

Verify your game files on Steam

Right-click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files

Delete SpaceEngineers.cfg file

It means your game configuration will be deleted
You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

Same access as SpaceEngineers.cfg
Backup your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated

In case none of the above workarounds solves your issue, could you send us the new log files (as described in our previous comment) and the Windows Event Viewer log?

To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).

To do this right, please follow these steps:

1) Select the correct file on the left side (Application)

2) Select first the .NET runtime error from the top (using default ordering)

3) Copy the large bottom text and send it to us.

Please Note: make sure that the info is from the Application: SpaceEngineers.exe

Kind Regards,

Keen Software House: QA Department

Files:

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David Even ●

I've done it all. At least the start screen comes with a screen, but unfortunately I don't see the menu. It's very, very, very easy to see in the background, but only dimly. But noises come if you accidentally hit a button with the mouse. I've attached my last log files here again

Files:

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Keen SWH QA Agent 2 ●

Hello, David!

Thanks for your prompt response.

Sorry to hear none of the workarounds helped you in resolving the issue.

Although could you check if your Display Adapters are enabled and updated? You can do so by going to your PC's Device Manager > Display adapter > right-mouse-click on the adapters > Update Driver and Enable Device (if Disabled). Restart your PC and check if you still experience the issue when playing the game.

If the issue persists, as mentioned in our previous comment, could you kindly follow the steps and send us the Windows Event Viewer log when you experience this issue? It would greatly help us to investigate the root cause and provide you with relevant suggestions.

Kind Regards,

Keen Software House: QA Department

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QA KeenSWH ●

Hello, Engineer!

Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.

If you or any other player will experience this issue again, please make a new thread and provide all needed info there.

Thank you for understanding.

Kind Regards

Keen Software House: QA Department

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