Проблема с игрой

1

Keen SWH QA Agent 2 ●

Hello, Engineer!

Thank you for contacting Keen Software House.

What can we help you with? Our support threads are processed in English. Please can you write your entry in English?

Kind Regards,

Keen Software House: QA Department

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1

Nitronikonym Vezdesuevits ●

When entering any world of the experimental or conventional version, all meteorites and planets become large black pixels, and after a while the game crashes. I ask you to help me with this problem because I really like the game and would like to continue my experience of adventures in the world of the game.

Files:

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1

Keen SWH QA Agent 2 ●

Hello, engineer!

Sorry to hear you're experiencing this issue.

Could you provide us with some additional information? For how long have you been experiencing this issue? Is it there since you installed the game, or has it started to happen after the game's recent hotfix update?

Try to change your graphic presets to check if the issue happens in any particular graphic mode. To do so, from the Main Menu, click on Options, select Graphics, and change Quality Preset to Low/Medium/High, click on OK to save your changes. Also, check if the correct Video Adapter is selected. To do so, from the Main Menu, click on Options, select Display and check if the correct Video Adapter is selected (it should be your Graphic Driver, like Nvidia), and click on OK to save your changes, restart the game if prompted. Start New Game/World and check if the issue persists.

If the issue persists, kindly try the following steps that might resolve your issue.

Verify your game files on Steam

Right-click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files

Delete SpaceEngineers.cfg file

It means your game configuration will be deleted
You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

Same access as SpaceEngineers.cfg
Backup your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated

In case none of the above workarounds solves your issue, kindly send us a screen recording/video and the log files when experiencing this issue.

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

We are looking forward to assisting you with this issue.

Kind Regards,

Keen Software House: QA Department

Hello, engineer!

Sorry to hear you're experiencing this issue.

Could you provide us with some additional information? For how long have you been experiencing this issue? Is it there since you installed the game, or has it started to happen after the game's recent hotfix update?

Try to change your graphic presets to check if the issue happens in any particular graphic mode. To do so, from the Main Menu, click on Options, select Graphics, and change Quality Preset to Low/Medium/High, click on OK to save your changes. Also, check if the correct Video Adapter is selected. To do so, from the Main Menu, click on Options, select Display and check if the correct Video Adapter is selected (it should be your Graphic Driver, like Nvidia), and click on OK to save your changes, restart the game if prompted. Start New Game/World and check if the issue persists.

If the issue persists, kindly try the following steps that might resolve your issue.

Verify your game files on Steam

Right-click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files

Delete SpaceEngineers.cfg file

It means your game configuration will be deleted
You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

Same access as SpaceEngineers.cfg
Backup your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated

In case none of the above workarounds solves your issue, kindly send us a screen recording/video and the log files when experiencing this issue.

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

We are looking forward to assisting you with this issue.

Kind Regards,

Keen Software House: QA Department

URL

1

QA KeenSWH ●

Hello, Engineer!

Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.

If you or any other player will experience this issue again, please make a new thread and provide all needed info there.

Thank you for understanding.

Kind Regards

Keen Software House: QA Department

URL

Проблема с игрой

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