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Space Engineers PC SupportTopicBug
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Space Engineers

Łukasz shared this bug 2 years ago
Won't Fix

hi 

Please help, the game won't start when I try to start it. It doesn't show any errors The first window just pops up and nothing happens after that

I have 
windows 7
GeForce GTX750Ti drivers 30.0.14.7406
I5 3Ghz
Net framework 4.8 or 4.6 its not work  The system was reinstalled, new drivers were uploaded, etc

what can i do to run the game 

I am disappointed that despite buying the game, 
I encounter such big problems, it was possible to run it - 
I tried the latest version as well as the older version of the game
- the problem is the same, the game does not start

 or the game is not compatible with my settings 
best regards

Łukasz

1 I have the same bug

Replies (8)

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Łukasz ● 2 years ago 

I'm still sending information from eventvwr

"Program SpaceEngineers.exe w wersji 1.0.0.0 zatrzymał interakcję z systemem Windows i został zamknięty. Aby zobaczyć, czy jest dostępnych więcej informacji dotyczących tego problemu, sprawdź historię problemu w panelu sterowania Centrum akcji.

 Identyfikator procesu: 11bc

 Godzina rozpoczęcia: 01d908eb8744f8d0

 Godzina zakończenia: 55

 Ścieżka aplikacji: C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe

 Identyfikator raportu: dacf5e12-74de-11ed-9ad2-74d4351289af"

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Łukasz ● 2 years ago 

I'm still sending information from eventvwr

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Space Engineers Support ● 2 years ago

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Ondrej Borz ● 2 years ago

Hello, Lukasz,

thanks for letting us know about the issue that you are experiencing.

Please can you share me more information?

Can you please send me the log file from the game itself?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Also you can send me the log from Event viewer, as you tried, but please do send it in the correct form, as written here:

https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/

Thanks in advance.

Kind Regards

Keen Software House: QA Department

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Łukasz ● 2 years ago 

I'm ashamed to admit it, but I've already replied 3 times and each time my answer disappears. Maybe it will work now I reinstalled the game but unfortunately it still won't start I've attached the file, I hope you mean it

Files: SpaceEngineers_20221216_000954824.log VRageRender-DirectX11_20221216_000958553.log
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Łukasz ● 2 years ago 

I hope these are the files

Files: SpaceEngineers_20221216_000954824.log VRageRender-DirectX11_20221216_000958553.log
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Łukasz ● 2 years ago 

I don't know if that was it but I hope so 
As for the Event Viewer, unfortunately I don't have such an event - or I can't find it 

Please let me know what can I do 

Regards Luke

Files: SpaceEngineers_20221213_183305942.log SpaceEngineers_20221213_183329201.log VRageRender-DirectX11_20221213_183309507.log VRageRender-DirectX11_20221213_183331797.log
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Łukasz ● 2 years ago 

I'm hoping it's one of those files
best regards Łukasz

Files: SpaceEngineers_20221213_183305942.log SpaceEngineers_20221213_183329201.log VRageRender-DirectX11_20221213_183309507.log VRageRender-DirectX11_20221213_183331797.log
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Keen SWH QA Agent 2 ● 2 years ago

Hello, Łukasz!

Sorry to hear you are still experiencing this issue.


As a workaround, try manually installing the .Net Framework from this link. After installation, restart your PC before launching the game.


Kindly let us know if this resolves your issue.


Kind Regards

Keen Software House: QA Department

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Łukasz ● 2 years ago 

hi
 Unfortunately, it still doesn't work after following the steps in the previous message

best regards Łukasz

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Keen SWH QA Agent 2 ● 2 years ago

Hello, Łukasz!

Could you confirm you haven't skipped the "Offline installer" step mentioned on the .Net Framework link provided in our previous response?

If by chance you have missed that step, please complete the .Net Framework installation as described on the link.


Kindly let us know if you can play the game after a successful .Net Framework installation.


Kind Regards

Keen Software House: QA Department

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QA KeenSWH ● 23 months ago

Hello, Engineer!

Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.

If you or any other player will experience this issue again, please make a new thread and provide all needed info there.

Thank you for understanding.

Kind Regards

Keen Software House: QA Department

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