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Space engineers causing full computer shutdown
Won't Fix
Occasionally when playing space engineers (especially when joining or leaving multiplayer servers) my laptop will unexpectedly shut down, requiring me to restart my computer. I have attached the log file from the most recent time it happened. It has happened in both modded and unmodded gameplay and has even occurred while in the main menu.
Files:
SpaceEngineers_...
I have the same bug
Hello!
Thank you for contacting us.
Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us.
Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Nicolas,
thanks for contacting us.
After viewing your log file you provided, I can see that you have whole bunch of mod-related errors there.
Since you are writing that you are experiencing this issue on non-modded world as well, can you please provide a log file from a game session where you did not use any mods?
After turning all the mods off and starting the game without any, I also would try to validate the game data through Steam.
Since there is no error/exception at the end of your log, that would suggest that your PC is turning off due to the game itself, can you please share me a log from Windows event viewer?
Thanks in advance.
Kind Regards
Keen Software House: QA Department
Hello, Nicolas,
thanks for contacting us.
After viewing your log file you provided, I can see that you have whole bunch of mod-related errors there.
Since you are writing that you are experiencing this issue on non-modded world as well, can you please provide a log file from a game session where you did not use any mods?
After turning all the mods off and starting the game without any, I also would try to validate the game data through Steam.
Since there is no error/exception at the end of your log, that would suggest that your PC is turning off due to the game itself, can you please share me a log from Windows event viewer?
Thanks in advance.
Kind Regards
Keen Software House: QA Department
Hello, Nicholas,
thank you for providing the log.
Reading about "kernell" from Windows event viewer log, these crashes aren't typically caused by Space Engineers and may be the result of a system issue.
Most of the time we are not able to solve kernell-related issues. These crashes occurs in a wide range of games and apps in general.
You can however try these workarounds as it did help to some players with the same issue as you have:
Please make sure you Windows are fully updated
Update your graphic drivers
Reinstall the Visual Studio redistributable: Download the latest version from the official Microsoft website (x86: vc_redist.x86.exe OR x64: vc_redist.x64.exe)
Run as a different user (a corrupt Windows user profile is a common source of this error)
Add -skipintro into the game launch options
Rename / Delete "\Steam\SteamApps\common\SpaceEngineers\Content\Videos" folder
Delete this directory: \AppData\Roaming\SpaceEngineers\Promo (You can access your files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.)
If nothing from these works for you, I fear that shrinks our options how to help you, as it would suggest some SH/HW malfunction on your end.
Kind Regards
Keen Software House: QA Department
Hello, Nicholas,
thank you for providing the log.
Reading about "kernell" from Windows event viewer log, these crashes aren't typically caused by Space Engineers and may be the result of a system issue.
Most of the time we are not able to solve kernell-related issues. These crashes occurs in a wide range of games and apps in general.
You can however try these workarounds as it did help to some players with the same issue as you have:
Please make sure you Windows are fully updated
Update your graphic drivers
Reinstall the Visual Studio redistributable: Download the latest version from the official Microsoft website (x86: vc_redist.x86.exe OR x64: vc_redist.x64.exe)
Run as a different user (a corrupt Windows user profile is a common source of this error)
Add -skipintro into the game launch options
Rename / Delete "\Steam\SteamApps\common\SpaceEngineers\Content\Videos" folder
Delete this directory: \AppData\Roaming\SpaceEngineers\Promo (You can access your files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.)
If nothing from these works for you, I fear that shrinks our options how to help you, as it would suggest some SH/HW malfunction on your end.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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