This object is in archive!
Request
Won't Fix
So, since you guys updated the game and updated the requirements for the game, I have been unable to play it as it has unbearable lag or crashes on launch. I was wondering what my options would be and if I am able to refund?
I have the same bug
Hello!
Thank you for contacting us.
Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us.
Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, George,
thanks for letting us know.
Can you please share me more information?
It would be great if you can supply a log file.
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Are the crashes and problems related to you doing some action in the game, or would you call them random?
Also, can you please tell me when you bought the game?
Kind Regards
Keen Software House: QA Department
Hello, George,
thanks for letting us know.
Can you please share me more information?
It would be great if you can supply a log file.
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Are the crashes and problems related to you doing some action in the game, or would you call them random?
Also, can you please tell me when you bought the game?
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Replies have been locked on this page!