Unable to launch game, no errors presenting
I press Play in steam and the screen goes black for about 5 seconds then closes. No error messages present themselves. Looking through the logs I don't see any relevant errors. Attached is the log file. I've already tried the following:
Reinstalling
Verifying the game files
Disabling steam overlay
Changing config to open in window mode
Clean install, completely deleting all SpaceEngineers folders and reinstalling
Confirmed .net version, ran recommended repair tool (one tool was no longer available)
Reinstalled DirectX
I have played it on this computer before though it's been a few years since I last launched it. I tried attaching the Event Viewer events but it didn't like the file type, here's the text from the top 2 errors:
Faulting application name: SpaceEngineers.exe, version: 1.0.0.0, time stamp: 0xc30301c2
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2193, time stamp: 0x7f7062e1
Exception code: 0xc0000005
Fault offset: 0x0000000000033ecd
Faulting process id: 0x417c
Faulting application start time: 0x01d8ffce0b1b4c56
Faulting application path: E:\Programs\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 3bd12216-0de9-42bd-a636-cd398896a2f3
Faulting package full name:
Faulting package-relative application ID:
And the second:
Fault bucket 1504827320163743814, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: SpaceEngineers.exe
P2: 1.0.0.0
P3: c30301c2
P4: KERNELBASE.dll
P5: 10.0.19041.2193
P6: 7f7062e1
P7: c0000005
P8: 0000000000033ecd
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4E46.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E15.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E26.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E34.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E64.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SpaceEngineers.e_84f7818a184daf59ee2069a68a3abdd40812c8b_96622659_8bca6d3e-a129-4abe-8644-743e3bb9da7d
Analysis symbol:
Rechecking for solution: 0
Report Id: 3bd12216-0de9-42bd-a636-cd398896a2f3
Report Status: 268435456
Hashed bucket: 8c13111de4bcf5e384e238798aa9b846
Cab Guid: 0
I would greatly appreciate any assistance on this as I'm itching to play again. Thank you for your help!
I have the same bug
Hello!
Thank you for contacting us.
Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us.
Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Thomas,
thanks for letting us know.
Since the log from the game seems really clean – no errors, exceptions etc – that would point me towards the origin of the crash, and you provided the Event Viewer log with the kernebase error, it seems that the issue is not on a game side, sadly.
The kernelbase.dll crash occurs in a wide range of games and apps in general. The crash isn't typically caused by Space Engineers and may be the result of a system issue. Hopefully, we can provide you with a solution to your issue quickly. However, we may not be able to address your issue until a future update or hotfix to Space Engineers.
In the meantime, please take the following steps:
Update Windows
Update your graphic drivers
Reinstall the Visual Studio redistributable: Download the latest version from the official Microsoft website (x86: vc_redist.x86.exe OR x64: vc_redist.x64.exe)
Run as a different user (a corrupt Windows user profile is a common source of this error)
Some players have fixed this issue using this workaround if you are willing to try it:
Add -skipintro into the game launch options
Rename / Delete "\Steam\SteamApps\common\SpaceEngineers\Content\Videos" folder
Delete this directory: \AppData\Roaming\SpaceEngineers\Promo (You can access your files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.)
Hope something from above would work for you.
Please let me know.
Kind Regards
Keen Software House: QA Department
Hello, Thomas,
thanks for letting us know.
Since the log from the game seems really clean – no errors, exceptions etc – that would point me towards the origin of the crash, and you provided the Event Viewer log with the kernebase error, it seems that the issue is not on a game side, sadly.
The kernelbase.dll crash occurs in a wide range of games and apps in general. The crash isn't typically caused by Space Engineers and may be the result of a system issue. Hopefully, we can provide you with a solution to your issue quickly. However, we may not be able to address your issue until a future update or hotfix to Space Engineers.
In the meantime, please take the following steps:
Update Windows
Update your graphic drivers
Reinstall the Visual Studio redistributable: Download the latest version from the official Microsoft website (x86: vc_redist.x86.exe OR x64: vc_redist.x64.exe)
Run as a different user (a corrupt Windows user profile is a common source of this error)
Some players have fixed this issue using this workaround if you are willing to try it:
Add -skipintro into the game launch options
Rename / Delete "\Steam\SteamApps\common\SpaceEngineers\Content\Videos" folder
Delete this directory: \AppData\Roaming\SpaceEngineers\Promo (You can access your files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.)
Hope something from above would work for you.
Please let me know.
Kind Regards
Keen Software House: QA Department
Delete all Asus apps. especialyAsus GPU tweak and Asus Game first. I had about the same problem.
Delete all Asus apps. especialyAsus GPU tweak and Asus Game first. I had about the same problem.
I did -skipintro and got to the Welcome message but it closed again before advancing. I renamed the Videos folder and was able to get to the opening menu. I don't have time this second to get into a game, but if I'm unable to load a world for any reason I'll be back here. Thank you for the rapid response!
I did -skipintro and got to the Welcome message but it closed again before advancing. I renamed the Videos folder and was able to get to the opening menu. I don't have time this second to get into a game, but if I'm unable to load a world for any reason I'll be back here. Thank you for the rapid response!
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Replies have been locked on this page!