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Space Engineers PC Support Topic Bug

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eossdk-shipping access denied

Marcus Breiden shared this bug ago

Won't Fix

Just got Space Engineers (for my son) and we can't play the game as it directly crashes.

The win10 computer has 3 accounts. My main account (administrator) and my sons account (normal user).

My son installed Space Engineer and get's the eossdk-shipping access denied message directly after a crash.

I logged in with my own account and we started steam and logged into steam with my sons account.

I started space engineer and got a MS Install dialouge (didn't really read it though :-/) after clicking install space engineer directly started up. So problem solved.

Logged out, son logged in... space engineer crashes.

Logged out, made my son admin, son logged in... space engineer crashes.

Already reinstalled vcredist x86 and x64 in 2015-2022 and 2013 versions.. still same issue

Disabled Virus protection (BitDefender)... still the game crashes.

Works fine under my account though...

Any idea?

I have the same bug

Replies (3)

Space Engineers Support ●

Hello!

Thank you for contacting us.

Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Keen SWH QA Agent 2 ●

Hello, Marcus!

Thank you for writing to us, and sorry to hear you are experiencing this issue.

Please note that we already had a player with the same/similar issue in this thread. As you can see, they got it fixed by reinstalling VC Redist 2017. Since you have mentioned reinstalling the VC Redist, we recommend you try the following workarounds that might resolve your issue.

Verify your game files on Steam

Right-click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files

Delete SpaceEngineers.cfg file

It means your game configuration will be deleted
You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

Same access as SpaceEngineers.cfg
Backup your whole Space Engineers Roaming folder and delete it
Restart Steam
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated

If none of the above workarounds fix your issue, could you send us your log files when experiencing this issue?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

We are looking forward to assisting you with this issue.

Kind Regards,

Keen Software House: QA Department

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QA KeenSWH ●

Hello, Engineer!

Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.

If you or any other player will experience this issue again, please make a new thread and provide all needed info there.

Thank you for understanding.

Kind Regards

Keen Software House: QA Department

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